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# Associate ProAssure Systems Specialist

- **Company:** Stryker Corporation
- **Location:** Denver, CO, United States
- **Experience:** Experienced
- **Salary:** $77,700.0 - $129,500.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Health Informatics, Law Practice Management Software, Databases, Data Integrity, Disaster Recovery, Server Administration, Wireless Networks
- **Published:** October 9, 2026
- **Apply:** https://dejobs.org/x/x/10C0E9BEECE2480DA67E82745C195BC7/job/

## About the Role

* Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
 * Minimum 2 years clinical or healthcare IT (HIT) experience required
 * Must be a US Citizen

Preferred:

 * Demonstrated success in delivering excellent customer support
 * Prior experience supporting clinical end users through rounding and training
 * Demonstrated success working with physician and nursing staff
 * Experience with clinical workflow analysis and design
 * Experience with Cisco wireless networks and equipment

## Description

* You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
 * Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
 * You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
 * Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
 * You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
 * Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
 * Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
 * Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines