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# IT Support Technician - Print Services || Richmond, VA || Hybrid

- **Company:** Infoorigin inc -
- **Location:** United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Print Servers, Software Troubleshooting, Information Technology, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88b101d4c55fe0ea

## About the Role

* Minimum 5 years of IT help desk or technical support experience.
 * Minimum 5 years of Microsoft 365 experience.
 * Experience using ticketing tools such as ServiceNow, Jira, or similar platforms.
 * Strong troubleshooting, analytical, and communication skills.
 * Excellent customer service and time management skills.
 * Good understanding of IT systems and end-user support.

Preferred Skills:

 * Experience supporting printers, print queues, print servers, or print services environments.

Ideal Candidate: A proactive IT support professional who can troubleshoot technical issues, manage tickets efficiently, and deliver high-quality end-user support.

## Description

We are looking for a customer-focused IT Support Technician to provide technical assistance to end users and support print services. The candidate will troubleshoot printer-related issues, manage support tickets, and provide general IT and Microsoft 365 support.