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# Client Service Coordinator/Front Desk Medspa

- **Company:** EXCEEDING WELLNESS LLC
- **Location:** Alpharetta, GA, United States
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Practice Management Software
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e0cc44e82e97e5fa

## About the Role

* High school diploma or equivalent.
 * Minimum 1 year Experience in medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, or wellness.
 * Excellent verbal and written communication skills with a warm, professional, and confident demeanor.
 * Strong organizational skills, attention to detail, and ability to multitask in a busy environment.
 * Comfortable discussing services, pricing, memberships, and promotions with clients.
 * Proficient with computers, scheduling software, email, and text-based communication.
 * Reliable, punctual, proactive, and able to work independently or as part of a team.
 * Ability to maintain client confidentiality and handle sensitive information professionally.

Preferred Qualifications

 * Customer service, sales, appointment scheduling, or another client-facing role.
 * Experience with appointment conversion, client retention, and sales.
 * Familiarity with Aesthetic Record or similar practice management software.
 * Interest in aesthetics, skincare, beauty, and wellness.
 * Comfortable assisting with social media content and promotions.
 * Bilingual English/Spanish communication skills.

Medical spa experience is a plus, not a requirement! We value professionals who bring an engaging personality, a strong work ethic, initiative, and a genuine passion for exceptional client service., * Customer service: 1 year (Required)

 * Plastic surgery: 1 year (Required)
 * Med spa: 1 year (Required)
 * Beauty & cosmetics sales: 1 year (Required)
 * Appointment scheduling: 1 year (Required)
 * Customer retention: 1 year (Required)
 * CRM software: 1 year (Required)
 * Front desk: 1 year (Required)

Language:

 * Spanish (Required)

## Description

What You'll Be Responsible For

 * Welcome clients warmly and provide an exceptional, luxury-level experience.
 * Answer calls, texts, and inquiries promptly and professionally.
 * Schedule, confirm, and manage appointments, cancellations, and openings.
 * Check clients in and out, process payments, and maintain accurate records.
 * Review client profiles and encourage rebooking before checkout.
 * Confidently explain services, memberships, packages, pricing, and promotions.
 * Support monthly goals for appointment bookings, memberships, and package sales.
 * Follow up with new leads and existing clients to encourage bookings and rebooking.
 * Track client inquiries, follow-ups, memberships, and sales opportunities.
 * Invite clients to share honest online reviews.
 * Keep the front desk, paperwork, and reception area clean and organized.
 * Communicate with providers to keep appointments running smoothly.
 * Assist with spa events, promotions, model calls, and creator collaborations.
 * Capture short photos and videos and occasionally appear in approved social media content.
 * Post approved Instagram Stories during scheduled shifts, featuring appointment openings, promotions, events, and spa updates.
 * Stay knowledgeable about EW's services, pricing, and policies.
 * Complete daily checklists, financial reporting, and assigned tasks accurately and with consistent follow-through.
 * Communicate updates, resolve routine issues, and promptly escalate concerns requiring management or clinical attention.