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# Technical Support Representative

- **Company:** Celestron Acquisition, LLC
- **Location:** Torrance, CA, United States (Remote available)
- **Salary:** $50,814
- **Contract:** Permanent contract
- **Skills:** Imaging Technology, LiveChat, Remote Desktop Services
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2345c8288978aee9

## About the Role

· Customer Focus & Passion: Enthusiasm for helping customers and learning new technologies. (Bonus points if you're fascinated by or have a background in astronomy)

· Technical & Sales Experience: Sales or technical support experience is preferred but not required; we provide training for candidates who are a strong fit. Familiarity with help desk tools and remote desktop software is a plus.

· Strong Communication: Clear, professional, and empathetic written and verbal communication across all support channels.

· Self-Motivation: Ability to work productively from home, multi-task, and stay organized in a fast-moving technical environment.

· Flexibility: Willingness to work overtime during peak volumes including occasional weekends to meet response time goals., * Are you familiar with telescopes, mounts, or astro-imaging equipment?

 * Are you experienced with helpdesk tools and remote desktop software?
 * Are you able to work productively from home, multi-task, and stay organized in a fast-moving technical environment

Work Location: Hybrid remote in Torrance, CA 90503

## Description

Are you fascinated by astronomy, tech-savvy, and passionate about helping others? As a Technical Support Representative, you will serve as the voice of Celestron; delivering expert pre- and post-sales technical support, processing orders, guiding customers toward the perfect setup, and acting as our internal point person for Astro-Imaging.

What You'll Do:

· Multi-Channel Customer & Technical Support: Deliver fast, friendly, and expert assistance via phone, live chat, and e-mail-based help desk system.

· Consultative Sales & Order Processing: Assist with orders and recommend the right optics and accessories to turn inquiries into sales.

· Astro-Imaging Subject Matter Expert: Act as the primary specialist for complex astro-imaging inquiries, coordinating across departments to resolve advanced customer questions.

· Product Education & Knowledge Sharing: Participate in ongoing paid product training and lead at least one team training session per year to share your technical knowledge.

· Cross Department Collaboration: Work directly with Engineering and Repair teams to identify and resolve product trends.

· Service Excellence: Maintain login times and ticket closure goals to ensure stellar customer satisfaction across all channels.