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# Desktop Support Engineer

- **Company:** Scion Staffing, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Antivirus, Apple IOS, Apple Mac Systems, Windows Servers, Software Engineering, TCP/IP, Wide Area Networks, Wireless Networks, Computer Equipment, Information Technology, Cisco
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56da9225d99a786d

## About the Role

* Bachelor's Degree in Information Technology, related field or equivalent job experience
 * 3+ years of Computer/ Help Desk support experience in an education environment not necessary but preferred
 * G Suite for Education experience necessary
 * Active Directory and Windows server experience
 * Experience working in a LAN/WAN environment, and knowledge of basic TCP/IP services such as DNS and DHCP.
 * Knowledge of Filewave end-point management system a plus
 * A+, Network+, Microsoft or Apple Certifications not necessary but a plus
 * Cisco/Meraki experience a plus
 * Willingness and ability to learn new applications
 * Ability to work independently, handle multiple priorities with a high level of organizational skill

## Description

The Support Specialist will be the firs-line contact for all IT issues and report to the Director of IT. This position will work closely with the student population to ensure working technologies and continuously improve the technical support process through great customer service in correlation with industry expertise.

Audio Visual Systems:

 * Responsible for Morning Meeting A/V setup
 * Provides support for all A/V connectivity issues
 * Assists with A/V setups and provide support during special events and meetings. May require evening and weekend support

Computer Systems:

 * Troubleshoots all laptops and desktop hardware/software issues
 * Coordinates and manages equipment repairs
 * Assists with software image creation, deployment and maintenance

Help Desk System:

 * Manages daily tickets, including setting prioritization
 * Ensures all requests are logged into the system
 * Maintains proper communication and support notes
 * Provides timely Level 1 & 2 technical support
 * Escalates tickets to Level 3 support (Director of IT) when necessary

Additional:

 * Helps maintain accurate asset management
 * Sets up new equipment, laptops, desktops and printers
 * Assists with the creation of user's network and email accounts
 * Evaluates and tests software/hardware
 * Monitors Wireless Network and Antivirus system
 * Assists with management of IP phone system
 * Co-Supervise MARMOT student leadership group
 * Collaborates with all members of the community in a professional manner
 * Possesses a basic understanding of Windows OS and Windows Server
 * Understands Apple OS X and iOS