> Markdown version of [/jobs/ext/4397703-information-technology-technician](https://www.wearedevelopers.com/jobs/ext/4397703-information-technology-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Technician

- **Company:** North Texas Municipal Water District
- **Location:** Wylie, TX, United States
- **Experience:** Experienced
- **Salary:** $57,782.0 - $85,530.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, VoIP, Desktop Computing, Network Administration, Enterprise Software Applications, Tablet Computers, Information Technology, Network Support
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61df45bf7be5bb2f

## About the Role

* Requires a high school diploma or G.E.D.
 * 2 years' experience desktop PC support, Microsoft administration tools, or application support. Equivalent education may be substituted.
 * A+, Network+, ITIL or other industry standard IT certifications preferred.

Knowledge, Skills & Abilities:

 * General knowledge and analytical skills in all IT related equipment to include laptop, desktop, and notebook PCs. Basic knowledge of LAN and WAN connectivity and topology. Knowledge of printers, IP telephony, wiring/cabling, A/V equipment, and electronics.
 * Must be able to communicate effectively with others both verbally and in writing.
 * Requires occasional shift work, including regularly scheduled on call duties after hours and on weekends.
 * Ability to adapt to flexible working locations and environments, including remote sites across the District's footprint.
 * Requires excellent communication and organizational skills. Must exercise good judgment based upon established procedures and policies.

Environmental and Physical Working Conditions

Driving a District vehicle for business may be required. Employees required to drive as part of their job duties are responsible for maintaining a current, valid, and vehicle - appropriate driver' s license of their resident state.

This position requires minimum physical exertion with daily lifting requirements up to 50 pounds. Significant finger dexterity required. Activities may include carrying office materials, pulling and pushing file drawers and organizing paperwork. Duties are almost always carried out in an office environment. Equipment used includes a Network Computer System and/or personal computer, various printers, calculators, copier and telephone. Travel to other sites required when needed.

## Description

Under the direct supervision of the IT Support Supervisor, this individual will provide technical support for the entire NTMWD organization. Maintains knowledge of existing end user hardware and software in use to maximize efficiency and resolve problems swiftly. Provides superior face-to-face customer/user support and assist customers/users with requests in a timely manner., * Provides computer/network support relating to software and hardware problems reported by users. This will include support for high-level executives, including Directors and Executives as well as appointed Board members.

 * Serves as Tier 1 technical resource for network users, providing assistance and support for installation, configuration, maintenance, and troubleshooting of various District IT hardware, software, and peripheral devices.
 * Maintains an adequate level of knowledge to support operating system and application software being used to provide superior levels of support.
 * Performs In-depth troubleshooting, often in high pressure environments and with short time requirements.
 * Installs, and troubleshoots new software applications and hardware.
 * Assembles, configures, and maintains laptops, desktops, tablets, kiosk, and related equipment/hardware.
 * Analyzes, tests, and recommends system processes and enhancements to IT Infrastructure and Support Manager.
 * Adds and maintains users on the network, assigning application access, and ensuring security. Ensures that user records are kept up to date in Active Directory.
 * Provides A/V room support to all meeting and training rooms and the board room as needed.
 * Supports system administrators, network administrators, business analysts, GIS analysts, and enterprise application administrators as requested.
 * Participates in team meetings, providing input and suggestions.
 * Carry out other duties as may be assigned or requested.