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# IT Support Technician

- **Company:** Eliot Community Human Services
- **Location:** Lexington, MA, United States
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computing Platforms, File Server, Systems Analysis, Networking Hardware, Print Servers, User Environment Management, Wi-Fi Technology, Data Logging, Peripherals, Computer Equipment
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d6b9759d219eebd

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's Degree in a related field or four years related experience and/or training; or equivalent combination of education and experience.

 * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
 * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 * Knowledge of computer technology including; pc hardware, desktop operating systems, server software including email applications.
 * Ability to troubleshoot/triage Windows and Android, Google enterprise a plus
 * Ability to interact with the end-user community to facilitate system analysis, repair and application operation.
 * Must be proficient in English and possess and convey effective verbal and written communication skills. Demonstrates sound judgment and effective, solution focused, problem solving skills.

## Description

Eliot is seeking an IT Support Technician to join our Help Desk team. This role supports front-line users and works closely with a five-member support team within an 11-person IT department. The position provides broad technical exposure across end-user hardware, mobile devices, networking, Wi-Fi, and numerous software platforms. The successful candidate will be customer-focused, proactive, and an effective problem solver., * Provide real time Help Desk support as requested. This includes answering the phone and logging/responding to support requests.

 * Diagnose hardware and software problems.
 * Respond to and resolve all support requests as assigned/requested.
 * Use Help Desk system to document, prioritize, and track requests.
 * Install/configure new computers/telephones/peripherals.
 * Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.
 * Establish network users, user environment, directories, and security for networks being installed.
 * Repair/upgrade network hardware and software as required.


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