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# Information Technology Support Engineer

- **Company:** Ranger Technical Resources
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Issue Tracking Systems, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/7f34c1c5-e13e-42e0-82af-0a24d43da297/information-technology-support-engineer

## About the Role

* BS in Computer Science, Information Technology, Information Systems, or equivalent experience/field
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 * 3+ years supporting Windows endpoints in environments where downtime mattered
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 * Hands-on experience with domain-joined Windows devices in an on-prem or hybrid Active Directory environment
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 * Direct experience troubleshooting Group Policy application failures beyond basic administration
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 * Experience supporting hardware in a production, warehouse, manufacturing, or field environment
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 * Working knowledge of endpoint networking concepts in real troubleshooting scenarios
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 * Experience coordinating with third-party vendors to resolve Windows-based software or device issues
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 * Experience documenting fixes clearly in ticketing systems and or knowledge bases

## Description

Our partner is a rapidly expanding B2B production company that delivers over one million custom marketing orders each year. Their operation runs on tightly integrated technology where uptime is critical, and onsite expertise is essential to keeping production moving without interruption. To strengthen that foundation, they are adding an IT Support Engineer who will serve as the primary technical owner on the production floor. In this role, you will be the onsite Windows and hardware expert within a loud, high-throughput environment, troubleshooting everything from domain join and Group Policy issues to endpoint connectivity challenges and device failures. Success in this environment requires the ability to quickly identify the root cause of issues and drive them to resolution with confidence and independence. This is a hands-on role built on trust, autonomy, and technical ownership.