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# User Support Analyst - W2 Only, No 3rd Party

- **Company:** CBTS Technology Solutions LLC
- **Location:** Scottsdale, AZ, United States
- **Salary:** $83,200.0 - $104,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Exchange Server, Microsoft Office, Network Administration, Network Routers, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://www.disabledperson.com/jobs/75670059-user-support-analyst-w2-only-no-3rd-party

## About the Role

* Office 365 Administration
 * Microsoft Office Experience
 * Active Directory Experience
 * Exchange Server/ Exchange Online Experience
 * Networking - Router, Switch, Firewall, AP Etc. Experience Preferred
 * Mobile Device Management Experience
 * AV Equipment/Video Conferencing Solutions Experience
 * Experience with Windows OS, MAC OS, iOS, Android

## Description

The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems., * Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems

 * Create and manage user accounts and access
 * Perform Office 365 and network administration
 * Assist in IT Asset Management to ensure accurate inventory records
 * Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
 * Create knowledge base articles, checklists, procedures, and end-user training