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# Support Technician

- **Company:** CHARTER SERVICES TEAM, LLC
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Software as a Service, Software Documentation, System Configuration, Data Security, Disaster Recovery, Infrastructure as a Service (IaaS), Virtual Private Networks (VPN), Platform as a Service (PAAS), Anti-Phishing, Systems Integration, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0379a4c42533acd0

## About the Role

* Advanced knowledge of Microsoft 365 and related software.
 * Hands-on experience supporting directory services, SaaS/PaaS/IaaS, and device management.
 * Strong comprehension of operating systems, networks, firewalls, VPN, and related technologies.
 * Ability to methodically isolate, diagnose, and resolve complex technical problems with minimal disruption to business operations.
 * Ability to translate complex technical jargon into clear, actionable instructions for non-technical team members.
 * Demonstrated patience, empathy, and a high-quality mindset when supporting internal personnel.
 * Excellent organizational habits combined with strict attention to detail in system configurations and data tracking., Associate degree in Information Technology, Computer Science, or a related technical field preferred., * At least 2-4 years of experience in a dedicated IT help desk, technical triage, or desktop support role.
 * 2+ years of experience managing and supporting Microsoft online environments and directory services, including applications, policies, and integrations, preferred.
 * 2+ years of experience implementing and supporting MDM, helpdesk applications and workflows, building and deploying hardware using consistent and secure baselines, preferred.

PHYSICAL REQUIREMENTS

 * Prolonged periods of sitting at a desk and working on a computer.
 * Ability to lift up to 50 pounds and move hardware including large printers, laptops, monitors, switches; work in network closets, under desks, and routing cables.
 * Ability to drive to Charter Research sites in The Villages and Orlando 2-3 times per week.
 * Ability to travel to other sites as needed.

## Description

The Support Technician supports company-wide information technology (IT) operations to ensure the delivery of efficient, high-quality technical services. In this role, the technician maintains the day-to-day stability, maintenance, and security of all IT-related systems across all Charter Research locations., * Monitor and maintain all corporate computers, applications, systems, networks, and cloud resources.

 * Install, configure, and test all hardware and software components.
 * Manage user identity tasks, including account creation, access rights, and permissions.
 * Ensure secure data storage and regular backups in alignment with the disaster recovery program.
 * Support email security initiatives, including phishing simulations, security training, and best practices.
 * Diagnose and resolve hardware, software, and application faults.
 * Provide IT support and training to users in person, by phone, and by electronic communications.
 * Deliver on-site support at the Orlando and The Villages locations, with remote or on-site support for additional locations, as needed.
 * Develop and maintain comprehensive system documentation, IT policies, and procedures.
 * Manage operational relationships with internal stakeholders, external vendors, and service providers.
 * Evaluate emerging technologies to identify continuous improvement opportunities for the IT environment.
 * Perform other duties as assigned.