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# IT Support Specialist

- **Company:** MBPS LLC
- **Location:** Phoenix, AZ, United States
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Business Software, Cloud Computing, Cyber Security, Desktop Computing, Monitoring of Systems, Network Security, Network Troubleshooting, Networking Basics, Network Connections, Azure Active Directory, Wi-Fi Technology, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1f2e30d0409ac65

## About the Role

* Experience in IT support, help desk services, or a related technical role.
 * Knowledge of Windows operating systems and common business applications.
 * Familiarity with computer hardware, networking fundamentals, and troubleshooting.
 * Understanding of user accounts, permissions, and basic cybersecurity practices.
 * Strong customer service and communication skills.
 * Ability to prioritize support requests and manage multiple tasks.
 * Good documentation, analytical, and problem-solving skills.

Preferred Skills

 * Experience with Microsoft 365 and cloud-based business applications.
 * Familiarity with Active Directory or Microsoft Entra ID.
 * Knowledge of remote monitoring and management tools.
 * Understanding of endpoint protection, backups, and network security.
 * Relevant certifications such as CompTIA A+ or Network+.
 * Experience supporting small and midsized business IT environments.

## Description

In this role, you will support employees with hardware, software, network connectivity, account access, and cloud-based technology. You will help maintain system security, document support requests, and ensure users receive timely and effective technical assistance., * Provide technical support for desktop computers, laptops, printers, and related equipment.

 * Diagnose and resolve hardware, software, and connectivity issues.
 * Respond to help desk requests by phone, email, and remote support tools.
 * Assist users with operating systems, business applications, and account access.
 * Troubleshoot network connectivity, Wi-Fi, and peripheral device problems.
 * Support user account administration, password resets, and access permissions.
 * Install, configure, and update software and hardware.
 * Document support tickets, troubleshooting steps, and resolutions.
 * Assist with system monitoring, routine maintenance, and security updates.
 * Escalate complex technical issues to senior IT staff when necessary.
 * Help maintain data protection practices, backups, and endpoint security.
 * Provide clear instructions and technical guidance to nontechnical users.