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# (Hiring Fast) IT Help Desk Support Specialist

- **Company:** Rider Solution
- **Location:** Sleepy Hollow, NY, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, JIRA, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Microsoft Office, Networking Basics, Network Connections, Software Deployment, TCP/IP, User Provisioning Software, Wide Area Networks, Wi-Fi Technology, ServiceNow IT Service Management, Software Troubleshooting, Laptops, User Administration, Servicenow
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f56f7f518ff5e466

## About the Role

* 5+ years of hands-on experience in IT Help Desk Support, Desktop Support, IT Field Technician, or IT Support roles.
 * Strong experience with Windows OS, Active Directory, Office 365, hardware troubleshooting, and network connectivity.
 * Hands-on experience supporting macOS and iOS devices, including Apple device configuration and troubleshooting.
 * Experience installing, configuring, troubleshooting, and replacing desktops, laptops, printers, and other IT hardware.
 * Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and basic network troubleshooting.
 * Experience with IT ticketing systems such as ServiceNow, Jira, or similar platforms.
 * Familiarity with mobile device management (MDM), software deployment, and endpoint management tools.
 * Ability to work independently, troubleshoot technical issues, and provide remote and on-site Help Desk support.
 * Strong communication, customer service, and problem-solving skills.
 * Ability to work flexible shifts, including occasional evenings and weekends.
 * Willingness to travel between Tarrytown, White Plains, Bronx, Yonkers, and Nyack, NY.
 * Valid driver's license and access to a reliable personal vehicle are mandatory.

Pay: $28.00 - $30.00 per hour

Application Question(s):

 * How many years of Help Desk experience do you have?
 * This job requires you to travel to nearby job sites. Do you have a car and a valid driver's license to travel?

## Description

* Provide IT Help Desk support, desktop support, and technical assistance to end-users across multiple locations, both remotely and on-site.
 * Troubleshoot, install, configure, deploy, and maintain desktops, laptops, printers, scanners, and other IT equipment.
 * Provide Level 1 and Level 2 technical support for Windows and Apple environments, including macOS and iOS devices.
 * Diagnose and resolve hardware, software, network connectivity, and application-related issues.
 * Assist users with LAN/WAN connectivity, Wi-Fi, Ethernet connections, and basic network troubleshooting.
 * Perform workstation setups, equipment replacements, hardware upgrades, and IT deployments.
 * Support Active Directory, Office 365, user account management, password resets, and access provisioning.
 * Install, configure, and troubleshoot software applications, operating systems, and security updates.
 * Provide technical support for network printers, peripheral devices, and mobile devices.
 * Respond to incoming Help Desk tickets, IT incidents, and service requests, resolving issues at first contact whenever possible or escalating when necessary.
 * Document, track, prioritize, and resolve technical issues and service requests using IT ticketing systems such as ServiceNow.
 * Perform preventive maintenance, inventory management, and IT asset tracking.
 * Provide on-site technical support and travel between assigned locations when required.
 * Maintain professional communication with end-users, deliver strong customer service, and ensure timely issue resolution.
 * Perform other IT-related duties and project assignments as required.