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# Website Content Coordinator (Active Secret Clearance)

- **Company:** Quality Support Inc.
- **Location:** Washington, DC, United States
- **Salary:** $85,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, HTML, Microsoft Excel, Business Analytics Applications, Microsoft Outlook, Databases, Web Content Management Systems, Microsoft Office, Office Suite, Microsoft PowerPoint, SC Clearance, Webtrends
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1fa5cad3023145c2

## About the Role

* Working knowledge of web coding such as HTML.
 * Familiarity with web-related applications and programs.
 * Familiarity with website analytic tools such as ForeSee and WebTrends.
 * Excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation.
 * Ability to effectively and politely interface with public.
 * Excellent customer service skills.
 * Ability to interpret and apply regulatory material.
 * Ability to work independently and as a member of the team to effectively interact with personnel at all levels., * Bachelor's degree, and;
 * Four (4) years of general office experience, including;
 * One (1) year of specialized experience in website content management, including;
 * Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
 * The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree., * Bachelor's (Required), * General Office: 4 years (Required)
 * Specialized Website Content Management: 1 year (Required)
 * Using a variety of office software: 3 years (Required)

## Description

* Edit, maintain and publish content for the directorate's visa-related potions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.
 * Provide technical editing (including proofreading, grammar, and punctuation) to website content.
 * Carry out quality assurance checks on website content. Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
 * Track and report on all site metrics.
 * Monitor customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.
 * Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.
 * Identify and post relevant VO cables to internal and external websites.
 * Coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.
 * Consolidate information and obtain clearance/approval for content changes, and then update content through the CMS.
 * Assist on web policy matters. Interpret and apply policy to work products.
 * Utilize proprietary consular systems such as the Consular Consolidated Database (CCD).
 * Evaluate business processes and workflows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.