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# entry-level IT Support Specialist

- **Company:** THE PHOENIX
- **Location:** Chesapeake, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), File System Permissions, Networking Basics, Productivity Software, Remote Infrastructure Management, TCP/IP, Wide Area Networks, Information Technology, Laptops
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_7a320ab53

## About the Role

* Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
 * Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
 * Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
 * Strong customer service orientation and communication skills; ability to support non-technical users effectively.
 * Organized and detail-oriented with the ability to manage and track multiple open support requests.
 * Ability to work independently and as part of a team in an onsite, professional environment.

Additional Requirements:

 * CompTIA A+, Network+, or Security+ certification (or currently pursuing).
 * Experience supporting users in a government, defense contractor, or regulated environment.
 * Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
 * Experience with Active Directory, Group Policy, or remote management tools.
 * Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.

## Description

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate's degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity., Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Primary Functions:

 * Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
 * Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
 * Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
 * Assist with administration of network accounts, file permissions, and shared drives.
 * Maintain accurate IT asset inventory and equipment tracking records.
 * Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
 * Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
 * Assist with documentation of IT procedures, configurations, and support logs.
 * Escalate complex technical issues to senior IT personnel or external vendors as appropriate.