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# IT Support Specialist

- **Company:** JLSA2 THERAPEUTICS INC.
- **Location:** South San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $79,040.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, Data Integrity, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Security Policy, Network Architecture, Networking Basics, Remote File Sharing, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Peripherals, Firewalls (Computer Science), Laptops, GXP, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e77b32594f94c8a

## About the Role

* 4 year degree in relevant coursework
 * 3+ years of IT support experience across help desk and systems administration
 * Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms
 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 * Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users
 * Self-directed and comfortable working independently
 * Reliable transportation and ability to be onsite daily
 * Solid documentation skills
 * Someone who is a team player and would assist other team members in other departments with other administrative tasks

Preferred Attributes

 * Experience supporting biotech, life sciences, or laboratory environments
 * Familiarity with lab instruments or scientific software
 * Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements
 * Relevant certifications (CompTIA A+, Network+, Microsoft, etc.)

## Description

We're looking for a hands-on IT professional to support our team as we scale in a fast-paced startup environment. This position starts at approximately 4 hours per day (9am-1pm or 10am-2:30pm) onsite and is expected to transition to full-time as the company grows. You'll be the go-to person for day-to-day IT support, handling everything from user help desk requests to infrastructure and systems administration., * Provide Level 1 through Level 3 technical support for staff, in person

 * Set up, configure, and maintain workstations, laptops, printers, and peripherals
 * Manage user accounts, permissions, and onboarding/offboarding
 * Administer Microsoft 365, including email, file sharing, and security settings
 * Support network infrastructure including switches, firewalls, Wi-Fi, and VPN
 * Troubleshoot and support lab equipment, instrument PCs, and connected systems
 * Maintain backups, patching, endpoint protection, and asset inventory
 * Document procedures and work with outside vendors and service providers as needed
 * Help support data integrity and compliance practices in a regulated environment