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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Owner - **Company:** Liberty Mutual Insurance Company - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $106,000.0 - $225,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Data Analysis, Decision Support Systems, Tokenization, Information Technology - **Published:** October 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=199cdf01f2b0b49a ## About the Role * 5+ years of product management or product owner experience with Agile delivery teams and advanced knowledge of Agile practices, as typically acquired through a bachelor's degree in a relevant field and 7 years in business, technology or consulting. Master's degree preferred. * Demonstrated experience owning the end-to-end product lifecycle - vision, roadmap, backlog and KPIs - with the business expertise to set clear priorities and weigh business value. * Strong stakeholder management: builds relationships and influence across organizational boundaries, and leads varied audiences through complex ideas and designs to consensus. * Data-driven decision making: defines product KPIs and measures outcomes with analytics, paired with an experimental mindset that drives innovation amid uncertainty. * Comfortable in ambiguous, high-complexity environments; makes decisions under uncertainty and can explain the trade-offs. * A go-getter who is curious by nature and not afraid to jump in, ask questions and figure things out. * Excellent written and verbal communication skills, including presenting to senior leadership. * Billing, payments or insurance servicing experience preferred; platform migration or modernization experience and knowledge of our products and portfolio a plus., * Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. * Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. * Able to influence a diverse group of stakeholders; strong leadership skills. * Able to make difficult and quick decisions daily. * Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. * Experience in the insurance industry preferred. * Knowledge of relevant products and portfolio preferred. * Strong experimental mindset to drive innovation amongst uncertainty. ## Description * Critical to daily operations: Billing inquiry and payment servicing are among the highest-volume interactions in our servicing ecosystem. * Strategic modernization: Your work enables two major enterprise programs - the move to a unified billing platform and the broader modernization of our policy systems - while retiring legacy applications along the way. * Measurable impact: Every capability is valued before and after launch, so the results of your work are always visible. * Cross-functional leadership: Partner closely with Finance, Billing Operations, enterprise program teams, engineering, user experience (UX), research, analytics and architecture. What you'll own You will own the end-to-end billing and payments experience within the servicing platform, including: * Billing inquiry and account visibility for employees and independent agents * Payments, including secure, tokenized phone payments that keep card and bank data out of representatives' hands * Billing option changes such as due dates, autopay, payment frequency and saved payment methods * Account servicing actions such as payment scheduling, reinstatement and billing adjustments * A multi-year roadmap that sequences the migration from legacy billing systems onto the new unified platform * Production health, including intake and prioritization of billing issues in partnership with application programming interface (API) and data teams * Key performance indicator (KPI) definition and product health monitoring, * Set and communicate a clear product vision and roadmap aligned to the USRM Billing Modernization program, PCUIP and portfolio goals. * Own and prioritize the backlog against measurable outcomes such as handle time saved, systems retired and states live. * Partner with Finance, the TOBE and PCUIP program teams, Billing Operations, Analytics, UX, Architecture and Engineering to deliver capabilities that are reusable across personas and channels. * Work with Research to ideate with the employees and agents who use the product and validate solutions before they ship. * Use data to size opportunities, validate impact and guide decisions. * Lead alignment across teams and portfolios, surface dependencies early and communicate trade-offs clearly. * Balance program-driven delivery with the production support and compliance work that keeps billing running well today. * Take initiative. Spot gaps before they become blockers, pull the right people together and keep things moving without waiting to be asked.