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# IT Support Administrator

- **Company:** Irvine Technology Corporation
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $76,960.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Microsoft Azure, Dynamic Host Configuration Protocol, Desktop Computing, Issue Tracking Systems, Microsoft Servers, Software Tools, Microsoft InTune, Information Technology, Patch Management
- **Published:** October 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/f288dd48-d587-4078-8d44-cddb9fda4d95/it-support-administrator-level-onsite-fort-worth-tx

## About the Role

* 3-5+ years of experience working in a Level 2 support position.
 * Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc.
 * Must have experience with Intune.
 * Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
 * Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity.
 * Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
 * Ability to monitor the desktop environment using hardware and software tools.
 * Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
 * Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
 * Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
 * Experience with DNS and DHCP is a plus.
 * Experience with GPOs and Patch Management tools is a plus.
 * Information Technology Certifications are preferred.
 * Bachelor's degree in computer science or relevant field preferred.

If you enjoy owning complex infrastructure, measuring your impact, and continuously improving how systems run at scale, this is a role worth exploring. Apply today to start the conversation.

## Description

We are seeing an IT Support Administrator (Level 2) to join our client. As an IT Support Administrator (Level 2), you will provide level 1, level 2 and admin support to internal business users in a Microsoft environment., * Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency.

 * Resolves complex problems and answers questions related to the computing environment.
 * Contacts vendors and carrier support when necessary to resolve problems and/or outages.
 * Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
 * Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required.
 * Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
 * Prepares customers to use hardware and software by conducting training where necessary.
 * Documents new and existing procedures and processes within technician knowledgebase.