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# IT Service Desk Technician

- **Company:** Space Dynamics Laboratory
- **Location:** North Logan, UT, United States
- **Salary:** $38,500.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Ubuntu (Operating System), CompTIA Security+, Information Systems, Issue Tracking Systems, Computer Equipment, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/1_Jazz63632-11080261

## About the Role

U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance + High school diploma or equivalent + Active CompTIA Security+ (or the ability to obtain within a maximum of 30 days after hire) + Ability and desire to continue learning new skills as system needs grow and change + Excellent, customer service-focused written and verbal communication + Must be self-motivated with a strong work ethic + Must be reliable and detail-oriented + Ability to work independently and as part of a team + Experience with troubleshooting computer hardware and software + Ability to work 40 hours per week, with scheduled hours falling between 7:00 a.m. and 5:00 p.m. + Availability to provide after-hours, on-call support on a rotating basis.
Preferred Qualifications: + Information Technology (IT)/Information Systems (IS) or related degree + CompTIA A+ certification + CompTIA Linux+ certification + Knowledge of Linux environments such as Ubuntu + Comfortable with procedural documentation Salary Range + $38,500 - $65,000 + Salary commensurate on education and relevant experience This range serves as a general guideline and may vary based on factors such as role, level, location, market conditions, and individual qualifications, including job-related skills, experience, and relevant education or training.
The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations.
Specific salary details for a candidate's preferred location can be provided by the recruiter or HR manager during the hiring process.

## Description

This position is on-site, non-remote in North Logan, UT. Primary Responsibilities: + Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction + Follows IT security policies and best practices + Handles incident triage for phone calls, walk-ins, and ticket submission support + Installs, configures, upgrades, and secures software and hardware + Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users + Troubleshoots basic network connectivity issues + Supports IT asset management (inventory, tracking, lifecycle management) + Works with manufacturers for warranty support and managing warranty claims + Creates and updates support documentation and identifies areas of improvement + Aids, assists, and guides part-time student technicians on team + Consistently documents (in detail) all customer service interactions in ticketing system Required Qualifications: + Must be a