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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Grand Rapids, MI, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Temporary to permanent
- **Skills:** CompTIA Security+, Issue Tracking Systems, Remote Service Software, Information Technology, Cisco
- **Published:** October 2, 2026
- **Apply:** https://dejobs.org/x/x/1A3068723D5D4DD3A9D5C121170ABAA5/job/

## About the Role

* 2+ years of Help Desk, Service Desk, or Technical Support experience
 * Experience troubleshooting hardware, software, and user issues
 * Strong customer service and communication skills
 * Experience working within a ticketing system
 * Associate degree in Information Technology or related field, or equivalent experience
 * Ability to work effectively in a high-volume support environment, * CompTIA A+, Security+, Cisco, or similar IT certifications
 * Experience supporting enterprise-level environments
 * Familiarity with IT service management processes and best practices
 * Experience with remote support tools and Microsoft-based environments, * Strong troubleshooting and problem-solving abilities
 * Excellent customer service mindset
 * Detail-oriented with strong documentation skills
 * Dependable, adaptable, and team-oriented
 * Able to remain calm and professional while supporting users with technical challenges

If you're passionate about technology, enjoy helping others, and are looking for an opportunity to grow your IT career, we'd love to connect with you.

## Description

We are seeking an experienced IT Help Desk / Service Desk Support Specialist to provide technical support to end users in a fast-paced environment. This role is responsible for troubleshooting hardware and software issues, managing service requests, documenting tickets, and delivering excellent customer service., * Provide Tier 1 technical support via phone, email, and ticketing systems

 * Log, prioritize, track, and resolve service requests and incidents
 * Troubleshoot hardware, software, network, and workstation issues
 * Perform initial diagnosis and escalate complex issues when necessary
 * Maintain accurate documentation within ticketing systems
 * Monitor and follow up on open tickets to ensure timely resolution
 * Support end users with technology-related questions and technical assistance
 * Meet established service levels and performance metrics
 * Participate in team meetings, training, and process improvement initiatives