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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) - North Raleigh, NC - **Company:** Tech Inc - **Location:** Raleigh, NC, United States - **Salary:** $33,280.0 - $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Cyber Security, Data Recovery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Cloud Services, Security Software, TCP/IP, Information Technology - **Published:** June 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=36f7228b1cc0b0ed ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Experience in IT support, help desk, or technical support (preferred, not required) * Basic knowledge of Windows OS, networking, and Microsoft 365 * Strong problem-solving and troubleshooting skills * Excellent communication and customer service skills * Ability to work effectively in a small team environment * Reliable transportation for occasional on-site visits Preferred Skills (Plus but Not Required) * Experience working in an MSP environment * Familiarity with RMM tools and PSA systems * Understanding of cybersecurity best practices, backup, and endpoint protection Skills (Indeed Search Keywords) IT Support Help Desk Technical Support Desktop Support Managed Services Provider (MSP) Microsoft 365 Office 365 Windows 10/11 Active Directory Networking TCP/IP DNS DHCP Remote Support Troubleshooting Cybersecurity Endpoint Protection Backup & Recovery Cloud Services VoIP Customer Service Ticketing Systems RMM PSA Tools, * High school or equivalent (Required), * IT support: 1 year (Preferred) ## Description We are hiring a Part-Time IT Support Specialist / Help Desk Technician, working 4-5 weekday mornings,* to provide remote and occasional on-site technical support*. Most work is performed from our North Raleigh office, with some travel to local client sites., * Provide help desk and IT support via remote tools and on-site visits * Troubleshoot hardware, software, network, and connectivity issues * Support Microsoft 365 (Exchange, Outlook, Teams, OneDrive) * Assist with cybersecurity tools, endpoint protection, and compliance tasks * Deliver excellent customer service and end-user support * Document work using ticketing systems and MSP tools, * Paid vacation, holiday, and sick benefits are offered based on tenure following your start with the company. * A collaborative, small-team environment where your voice matters * Hands-on exposure to real-world IT systems and cybersecurity tools * Opportunities to build skills and grow your IT career * A fast-paced, engaging work environment-no two days are the same If you're motivated to grow in IT support, help desk services, or cybersecurity, we'd love to hear from you. Please note: Applications and resumes/CVs from the local area only - no phone calls, please. A Day in the Life at Tech Wizards Every day is a little different in an MSP environment-but here's what you can expect: * Start your day by reviewing and prioritizing support tickets submitted overnight * Provide remote help desk support to users experiencing issues with email, login access, printers, or connectivity * Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive) and assist with password resets or account setup * Work on PC setups, software installs, or endpoint security alerts * Collaborate with your team on more complex issues or escalations * Occasionally travel to a local client site to resolve issues that require hands-on support * Document your work clearly in the ticketing system so clients and team members stay informed ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)