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# Technical Customer Success Specialist

- **Company:** HP Inc
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Salary:** $83,000.0 - $127,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Engineering, Microsoft Azure, Computer Engineering, System Center Configuration Manager, Windows PowerShell, Software Deployment, Software Systems, Microsoft InTune, Information Technology, Data Analytics
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472079532&tx=CT3129TTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.

5+ years of experience in:

 * Developing, implementing, managing, and sustaining Enterprise IT systems.
 * Windows endpoint operating systems and endpoint management.
 * Service delivery involving endpoint solutions.
 * Endpoint solution architecture and management.
 * Customer-facing roles supporting software-based services and customer success.
 * Building and maintaining relationships across multiple organizational levels.
 * Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
 * Deploying, troubleshooting, and updating endpoint software.
 * Managing stakeholder relationships within customer environments.

Additional Requirement

 * Ability to travel up to 25% to support customer activities.

## Description

HP's Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP's software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

Key Qualities for Success:

 * Agile + Flexible . Can adapt and pivot effortlessly to new information and realities to get the job done.
 * Lead Strategically + Execute Tactically . Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
 * Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP's Digital Solutions.

Primary Responsabilities:

 * Serve as the customer's post-sales HP Digital Solutions expert.
 * Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer's environment.
 * Work to ensure that HP products are properly integrated with existing customer tool sets.
 * Be the customer's voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
 * Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
 * Deliver product training to partners, customers, and other stakeholders.
 * Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
 * Drive customer satisfaction by delivering technical documentation and information to customers.
 * Document customer activity within the CRM.