> Markdown version of [/jobs/ext/4407523-technical-account-specialist](https://www.wearedevelopers.com/jobs/ext/4407523-technical-account-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Account Specialist

- **Company:** Gong
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $99,000.0 - $132,000.0
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Custom Software, Systems Architecture, Systems Integration, Large Language Models
- **Published:** October 26, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-account-specialist-new-york-ny--21b2c26e-253c-4af0-93d7-81ea92b3d71f

## About the Role

Operating Systems, Artificial Intelligence (AI), Sales Closing Skills, Team Player, Technical Delivery, Research & Development (R&D), Best Practices, Documentation, Customer Support/Service, Professional Services, * 3-5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)

 * Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows
 * Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
 * Experience working with enterprise customers and cross-functional teams (especially Product, Engineering, Customer Success, and Professional Services)
 * Proven ability to quickly build credibility and trust with customers without the benefit of an ongoing, dedicated relationship
 * Comfort context-switching across a pooled portfolio of customers and shifting priorities, rather than managing a fixed book of business
 * Ability to strategically leverage AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights at pace
 * Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
 * Comfort operating in a fast-paced, high-growth environment - with a bias for clarity, ownership, and collaboration

## Description

* Serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration - engaging on a temporary, ad-hoc basis rather than owning an ongoing book of business.
 * Lead scoped, time-bound technical advisory engagements from discovery through closure: clarifying the customer''s objective, gathering relevant examples, aligning stakeholders, documenting recommendations, and confirming outcomes.
 * Translate complex technical challenges into customer outcomes by identifying adoption blockers, recommending configuration changes or workarounds, and helping customers optimize high-impact workflows.
 * Partner cross-functionally with Customer Success (known as RAs, Revenue Architects, at Gong), Professional Services, Product, and R&D - using sound judgment to distinguish technical advisory needs from break-fix issues, product gaps, and Professional Service-scoped engagements.
 * Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
 * Build and share reusable technical knowledge by documenting patterns, surfacing product and documentation gaps, and contributing to playbooks, enablement, and internal technical guidance.
 * Support customer requests such as security questionnaires, custom development updates, and 3rd-party integration guidance.