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# Desktop Administrator

- **Company:** Computer Enterprises, Inc.
- **Location:** Norfolk, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Configuration Access Protocols, Microsoft Outlook, Ethernet, Internet Communications, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Connections, Server Administration, TCP/IP, Tablet Computers, Network Support
- **Published:** October 26, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-administrator-norfolk-va--5ac1875b-cc02-44f8-9a5f-ae0dad74983e

## About the Role

Desktop Administration, Desktop Administration, Software Installation, Hardware Installation, Software Administration, Hardware Administration, Technical Support, Microsoft Windows Operating System, Microsoft Outlook, System Center Configuration Manager (SCCM), * Customer Service Orientation: Strong customer service orientation and urgency in issue resolution.

 * Communication Skills: Excellent listening and communication skills; frequent and clear updates to users.
 * Ownership: Ability to take ownership of customer issues and follow through until resolved.
 * Audio Visual Experience: Audio Visual experience is desired.

#INDCEI

## Description

* Software and Hardware Installation: Install software and set up hardware for end users.
 * Technical Support: Provide expert support for Windows 10, Office 365, Outlook, Teams, and OneDrive.
 * Troubleshooting: Diagnose and troubleshoot computer issues; handle large volumes of imaging requests using SCCM.
 * Imaging Issues: Troubleshoot and resolve imaging issues for PCs, laptops, Toughbooks, tablets, etc.
 * Mobile Device Support: Support mobile devices, including cell phones and iPads.
 * Audio Visual Equipment: Provide support for Audio Visual equipment, HP printers, and OCE plotters.
 * Customer Service: Interact with a diverse client base and deliver exceptional customer service.
 * Helpline Experience: Leverage prior Helpline or customer service experience.
 * Problem-Solving: Demonstrate strong problem-solving and critical thinking abilities.
 * Workload Management: Handle multiple customer requests; prioritize workload effectively.
 * Team Collaboration: Collaborate efficiently with the team and adapt to changing situations.
 * On-Call Rotation: Participate in the on-call rotation.
 * VPN Configuration: Configure and test client workstations for VPN access with secure token identification.
 * Software and Network Support: Support company software, operating systems, workstations, charting/drawing, and network connectivity.
 * System Imaging: Install system images with appropriate OS for client needs.
 * Application Configuration: Configure core applications post-deployment of base OS image.
 * Internet and Email Setup: Establish internet access, TCP/IP settings, and manage email account setup.
 * Connectivity Support: Provide support for Ethernet and TCP/IP connectivity.