> Markdown version of [/jobs/ext/4407595-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/4407595-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technology Support Specialist

- **Company:** The State Of North Carolina
- **Location:** Wake County, NC, United States
- **Salary:** $70,528.0 - $88,161.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Configuration Management, Web Browsers, Issue Tracking Systems, Knowledge Management, Microsoft Office, System Center Configuration Manager, Remote Desktop Services, Enterprise Software Applications, Microsoft InTune, Information Technology, Deployment Automation, Servicenow, Unified Endpoint Management
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc62599aaf450015

## About the Role

Solve software problems related to all DOR software (Windows 11, Microsoft Office 365, Internet browsers and other COTS software, in addition to, custom DOR software)

Author problem resolutions and submit to the knowledge management system

Remote support and troubleshooting using tools such as Remote Desktop Deploy PC images and create software packages via deployment tools such as SCCM Deploy, support, and troubleshoot printers when required Deploy, support, and troubleshoot mobile devices such as iPhones and iPads when required.

Administer PC Mobile infrastructure systems such as Microsoft Endpoint Manager, Intune, HVD environment, Managed Print environment.

Knowledge Skills and Abilities/Management Preferences
Experience using a ticketing system such as ServiceNow, Jira or ITSM to track reported incidents through to resolution
*

Experience administering enterprise endpoint management tools, including deploying images and software, managing Group Policy settings, and supporting Microsoft Configuration Manager
*

Experience in mobile device management including experience deploying, troubleshooting, and managing mobile devices such as iPhones in a mobile device tool such as Mobile Iron or Microsoft Intune
*

CompTIA A+ or equivalent experience
*, Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role; or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience.

## Description

The North Carolina Department of Revenue is recruiting for a Technology Support Specialist as a member of the PC Mobile Team in our Information Technology Division.

The PC Mobile team provides enterprise-wide IT request fulfillment and related IT support services to internal customers. The team administers the system management tools that manage endpoints under the PC Mobile purview. The incumbent will perform analytical work, providing consultation, level 2 support and /or training to clients of computer or other technology-based systems.

The role includes administering and supporting the enterprise endpoint management system, performing daily operational tasks, and troubleshooting system issues. The employee works collaboratively with the team, maintaining professional and respectful interactions, and contributes to developing effective technical and process solutions.

A sampling of duties are listed below:

Inform the manager and team leads of status/issues in area of responsibility

Keep tickets updated and ensure SLA requirements are met

Follow established procedures when managing assigned tickets and document issues and user information accurately in the tracking system

Provide IT Desktop support to all agency staff