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# IT Support Technician

- **Company:** Infinity Group
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, JIRA, Collaborative Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, EndPointSecurity, Wi-Fi Technology, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops, User Administration, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f01c2c48f08f7123

## About the Role

You will be comfortable working independently, and you will understand what being the first on-site IT hire really means. There is no large IT team down the hall and no established playbook for every situation. You will need to prioritize well, communicate clearly with non-technical colleagues, and roll up your sleeves to handle whatever is required., * 1-2+ years' experience in an IT support, help desk, desktop support, or IT technician role.

 * Hands-on experience with Microsoft 365 administration, ideally including Entra ID, Exchange, and Intune.
 * Experience working within a ticketing system such as Jira.
 * A working understanding of networking fundamentals (LAN/Wi-Fi, DNS, DHCP, VPN, firewalls).
 * Sound knowledge of cybersecurity basics and a security-first mindset.
 * Audio-visual experience, such as setting up and running AV for presentations, conference rooms, or live sessions (advantageous).
 * Event support experience, including technology setup for seminars, workshops, or company events (advantageous).

## Description

This role combines hands-on end-user support with ownership of the Summerlin office's network, security, vendors, and infrastructure. You will be the first point of contact for every technology question, while building practical, scalable IT processes for a business that is still taking shape in the United States., * Provide day-to-day desktop and end-user support for laptops, mobile devices, printers, peripherals, and collaboration tools, both in person and remotely.

 * Manage and resolve support requests through Jira, prioritizing effectively and keeping users informed from first contact to resolution.
 * Administer user accounts, access, and licensing across Microsoft 365 (including Entra ID, Exchange, and Intune) and Rippling.
 * Own the onboarding and offboarding technology experience, including device setup, account provisioning, access removal, and asset tracking.
 * Maintain and monitor the Summerlin office network, Wi-Fi, firewall, and connectivity, coordinating with vendors where needed.
 * Apply and uphold cybersecurity best practices, including device security, patching, multi-factor authentication, and user awareness.
 * Manage relationships with IT vendors, service providers, and internet and telecommunications partners.
 * Support meeting rooms, video conferencing (including Zoom), and audio-visual setup for presentations, team meetings, and events.
 * Maintain clear documentation, asset registers, and how-to guides, and continuously improve systems to reduce recurring issues.