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# Service Desk Technician I

- **Company:** Abacus
- **Location:** Sierra Vista, AZ, United States
- **Experience:** Starter
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Computer Network Operations
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bfe7aa44d8bace2

## About the Role

High School Diploma or equivalent
CompTIA A+ or Net+ is required to begin working - We can help you achieve this
Excellent use of the English language both verbal and written
Ability to communicate clearly with non-technical users
Ability to work independently in an on-site setting

Security Clearance / Background Check:
Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you
Must be able to pass standard background check and drug screening

,
Desired Skills

Minimum of 1 year of hands-on IT support experience in a desktop or field service environment
Strong troubleshooting skills in a Windows environments
Experience supporting hardware, software, and peripheral equipment

## Description

Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
Resolve problems with or without remote tools.
Consistently achieve First Contact Resolution performance metric.
Accurately document calls and cases.
Be aware of customer's time restraints and work within those time limits.
Keep customer aware of resolution steps if ticket needs to be dispatched.
Provide clients with problem reference numbers and request numbers.
Enter all troubleshooting/resolution steps into the trouble ticket.
Manage time and workload to meet predetermined service levels.