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# PC Support Specialist #11802

- **Company:** Ecco
- **Location:** Kansas City, MO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Laser Printing, Microsoft Office, Networking Basics, Office365, Tablet Computers, Computer Equipment, Laptops, Windows Client
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=816260245a573baa

## About the Role

Kansas City, MO; On-site at 1KC, downtown Kansas City. Core business hours are Monday through Friday, 8:00am-5:00pm (some flexibility may be possible). Primary responsibilities will be on-site, with occasional remote work opportunities and potential for overtime. Valid state-issued driver's license required. Travel may be required, including overnight stays, vehicle provided., * 2-3 years of experience working in an IT environment with proven knowledge of general IT hardware, OS, and software identification.

 * Extensive hands-on support experience with Windows 10 and Windows 11.
 * Proficiency supporting Microsoft Office and Office 365 applications.
 * Basic understanding of network fundamentals, including DNS and Active Directory.
 * Familiar with maintaining and repairing laptops, desktops, tablets, and laser printer technology.
 * Experience with IT service management/ticketing systems for tracking support and incident resolution.
 * Strong customer service orientation, with experience providing support both in-person and over the phone.
 * Ability to explain technical concepts to non-technical users and adapt communication style as needed.
 * Excellent organizational skills, time management, and attention to detail.
 * Effective both independently and as part of a collaborative technical team.
 * Previous exposure to A/V equipment is preferred.
 * Must possess a valid state-issued driver's license and be comfortable driving larger vehicles for work-related travel.
 * Physically capable of lifting and transporting equipment up to 70 pounds and performing job duties that require balancing, carrying, and operating in awkward positions.
 * Strong interpersonal/soft skills, able to work effectively with diverse groups and individuals.

## Description

* Install, maintain, and upgrade workstation hardware, software, operating systems, and tablets.
 * Set up and configure desktop hardware, peripheral equipment, and related operating systems according to best practices and company standards.
 * Perform routine maintenance, troubleshooting, and problem resolution on PCs, laptops, tablets, printers, A/V equipment, and other end-user devices.
 * Manage imaging and loading of operating systems and essential software applications onto end-user devices.
 * Utilize ticketing systems to track work orders, document incidents, and respond to service requests efficiently.
 * Effectively communicate technical information to users of varying skill levels, including relaying issues in non-technical terms as needed.
 * Diagnose and resolve technical issues related to Windows 10/11, Microsoft Office and Office 365, Active Directory, DNS, and networking fundamentals.
 * Collaborate within a team environment and individually to ensure timely completion of assigned tasks.
 * Maintain and support laser printers and related peripheral equipment.
 * Contribute to the team through strong customer service, including face-to-face and phone-based support.
 * Travel to various locations as required, driving a company-provided vehicle (such as a van or Sprinter) safely and efficiently.
 * Perform physical requirements of the role such as lifting, carrying, pushing, or pulling up to 70 pounds, and working in a variety of physical positions or environments.
 * Ensure all work meets quality, accuracy, and timeliness standards.