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# Training and Operations Support Manager

- **Company:** Housing @
- **Location:** Decatur, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Office, Yardi Software
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f64cfa39705c0726

## About the Role

* Bachelor's degree preferred.
 * Minimum of five years of progressive property management experience.
 * Yardi software experience preferred.
 * Experience with Bond, HOME, FDIC, LIHTC, and HUD/Section 8 property management programs highly desirable.
 * Demonstrated leadership, team management, and interpersonal skills.
 * Sound judgment and effective decision-making and problem-solving skills.
 * Strong conflict-resolution, de-escalation, and customer-service skills.
 * Proven ability to manage priorities, achieve objectives, and meet deadlines.
 * Strong business acumen with the ability to collaborate effectively at all organizational levels, both internally and externally.
 * Excellent organizational and time-management skills with the ability to manage multiple priorities.
 * Excellent written and verbal communication skills.
 * Intermediate or advanced proficiency in Microsoft Office Suite, particularly Excel.
 * Authorized to work in the United States.

## Description

* Maintain training materials, manuals, operational procedures, and related resources.
 * Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
 * Monitor training completion, effectiveness, and employee competency.
 * Identify training gaps and implement targeted solutions.
 * Provide operational support to promote consistent application of policies, processes, and procedures.
 * Serve as a subject matter expert on operational policies, systems, and workflows.
 * Lead and support the implementation of new systems, procedures, and operational initiatives.
 * Develop and maintain process documentation and standard operating procedures (SOPs).
 * Partner with operations leadership to identify inefficiencies and implement process improvements.
 * Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
 * Maintain accurate training and operational records for reporting and audit purposes.
 * Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
 * Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
 * Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
 * Manage and oversee complaints received through the resident hotline, coordinating with property management, operations leadership, and other departments as needed to facilitate timely resolution.
 * Escalate sensitive, urgent, or unresolved resident matters to the appropriate leadership or functional area.

Serve as a liaison among property operations, accounting, and other cross-functional teams.

 * Coach and support managers and supervisors on training execution and operational best practices.
 * Promote a culture of accountability, consistency, and continuous improvement.
 * Maintain current knowledge of applicable laws, company policies, and HUD regulations and support adherence to applicable requirements.
 * Perform other work-related duties as assigned, including providing support in other functional areas to cover absences, address peak work periods, or otherwise balance workload demands.