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# Help Desk Specialist

- **Company:** NR Consulting LLC
- **Location:** Smithtown, NY, United States
- **Experience:** Experienced
- **Salary:** $68,640.0 - $74,880.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, System Configuration, Hard Disk Drives, Network Troubleshooting, Microsoft Operating Systems, Networking Basics, Computer Networking Systems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ee9ecdaf9248a1d

## About the Role

* 4+ years of directly related PC support/repair experience, or A+ certification with practical PC repair experience, or a Bachelor's degree in a related field.
 * Strong knowledge of PC hardware, operating systems, software applications, email, and LAN/WAN networks.
 * Strong troubleshooting, problem-solving, and diagnostic skills.
 * Experience installing and repairing computer hardware and software.
 * Ability to manage multiple priorities and resolve complex technical issues independently.
 * Strong communication, customer service, and teamwork skills.
 * Ability to document issues, analyze problems, and recommend effective solutions.

Preferred:
A+ Certification, Microsoft Systems Certification, or equivalent technical training., * How many years of hands-on experience do you have providing PC/desktop support and troubleshooting hardware, software, printers, and network issues?

 * Do you have experience installing, configuring, upgrading, and repairing PCs, operating systems, software, and peripheral devices? Please describe briefly.

## Description

We are seeking a PC Support Specialist to provide technical support to end users and ensure efficient operation of computer hardware, software, peripherals, and network systems., * Provide phone, email, and in-person technical support for hardware, software, network, printer, and PC-related issues.

 * Troubleshoot and diagnose computer problems and determine appropriate solutions.
 * Install, configure, upgrade, and perform minor repairs on PCs, software, and peripheral devices.
 * Support monitors, keyboards, printers, disk drives, and other computer equipment.
 * Perform basic network troubleshooting and coordinate with technical teams to resolve issues.
 * Maintain service tickets, problem documentation, and user support records.
 * Provide users with technical guidance, training, and documentation.
 * Monitor and improve system performance, processes, and service quality.
 * Communicate issue status and resolution updates to users and team leads.
 * Support workstation ergonomics and assist with cross-functional IT projects as needed.