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# IT Support Engineer

- **Company:** ARCHITECTURAL GLASS SERVICES, LLC
- **Location:** Apopka, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft SharePoint, TCP/IP, Software Licensing, Laptops, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e351b300f969ea2d

## About the Role

The position will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, connectivity, and user access while supporting onboarding, equipment deployment, asset tracking, and issue escalation. The ideal candidate brings strong troubleshooting skills, urgency, accountability, and a service-first mindset, with the ability to support fast-paced construction operations and deliver a consistent technology experience across the organization., * 2+ years of IT Support or Help Desk experience.

 * Experience with Microsoft 365 and Entra ID.
 * Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN)., * ITIL Foundation knowledge.
 * CompTIA A+ certification or equivalent experience.
 * Experience with Freshservice or similar ticketing systems.
 * Experience with RMM tools and endpoint management.
 * Experience with SureMDM or other MDM platforms.
 * Basic cybersecurity knowledge.
 * Excellent customer service, communication, and troubleshooting skills.

## Description

* Respond to and resolve IT support tickets.
 * Perform employee onboarding and offboarding.
 * Manage user accounts, password resets, MFA, and access requests.
 * Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
 * Assign and manage software licenses.
 * Support desktops, laptops, printers, mobile devices, and business applications.
 * Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.
 * Support endpoint management through RMM and MDM platforms.
 * Maintain IT documentation and asset inventory.
 * Assist with cybersecurity initiatives and endpoint protection.
 * Escalate complex issues to senior IT staff when required.