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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Vice President, Site Reliability Engineering - **Company:** Consumer Cellular - **Location:** Scottsdale, AZ, United States - **Salary:** $189,000.0 - $288,750.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Performance Management, Systems Engineering, Cloud Computing, Cloud Engineering, Configuration Management, Cyber Security, Information Systems, Databases, Continuous Integration, DevOps, Disaster Recovery, Middleware, Fault Tolerance, Identity and Access Management, Reliability Engineering, Cloud Services, Microsoft Copilot, Software Engineering, Backup and Restore, Data Logging, Performance Testing, System Availability, Technical Debt, Rate Limiting, Kubernetes, Infrastructure Automation Frameworks, Information Technology, Data Management, Claude, GPT, Dynatrace, Devsecops - **Published:** October 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b380b000d4705899 ## About the Role * Bachelor's degree in Computer Science, Engineering, Information Systems, Information Technology, Business, or related field (or equivalent work experience). * 15+ years of experience in progressive technology leadership, including senior leadership of site reliability engineering, production or platform engineering, cloud and infrastructure operations, software engineering, or comparable IT engineering functions. * Demonstrated experience leading teams that operate, scale, and continuously improve large, high-availability, customer-facing production environments, including accountability for uptime, performance, and recovery outcomes. * Strong fluency with service level indicators and objectives, error budget practice, incident command and major incident response, blameless postmortem and problem management, observability, capacity and performance engineering, and toil reduction through automation. * Experience establishing reliability governance, including production readiness standards, change and release controls, risk assessment, operational risk acceptance, disaster recovery testing, audit evidence, and transparent reporting of service health. * Strong knowledge of modern software engineering practices, agile delivery, DevOps, DevSecOps, site reliability engineering models, cloud architecture, API platforms, data platforms, automation, observability, quality engineering, and technical debt management. * Proven ability to lead large teams of employees, contractors, and strategic partners while developing scalable organizational structures, sustainable on-call models, leadership bench strength, and clear accountability models. * Exceptional business acumen, financial discipline, communication, stakeholder management, and executive presence, including the ability to translate complex reliability, infrastructure, security, and engineering topics for senior leadership and board-level audiences. * Strong analytical, problem-solving, prioritization, and change leadership skills with a track record of delivering measurable improvements in availability, resiliency, quality, cost, speed, risk reduction, and customer experience. Technology Requirements: * Experience with cloud services and hybrid infrastructure, container orchestration, infrastructure as code, CI/CD pipelines, configuration management, networking, API and middleware platforms, databases, identity and access management, and secure integration patterns. * Hands-on familiarity with observability and operations tooling, including metrics, logging, distributed tracing, application performance monitoring, synthetic and real-user monitoring, alerting and on-call platforms, incident management systems, and service status communication. * Working knowledge of resilience engineering techniques, including redundancy and failover design, multi-region and multi-zone architecture, graceful degradation, circuit breaking and rate limiting, backup and restore, disaster recovery exercises, chaos and failure injection testing, and load and performance testing. * Ability to evaluate, rationalize, and modernize complex application and infrastructure portfolios while maintaining system availability, business continuity, security, privacy, and compliance requirements. * Working knowledge of reliability and operational metrics, including service level objective attainment, error budget consumption, availability, time to detect and time to restore, change failure rate, deployment frequency, incident and problem trends, alert noise and on-call load, cost-to-serve indicators, and toil reduction measures. * Demonstrated ability to responsibly evaluate and adopt emerging technologies, including AI-assisted operations and anomaly detection, while ensuring all work aligns with organizational ethics expectations, data privacy standards, security protocols, legal requirements, and approved usage policies., * Continuous Improvement: Proactively identifies and integrates emerging technologies, including AI tools (e.g., ChatGPT, Claude, Copilot), to optimize performance and operational efficiency. ## Description Consumer Cellular is seeking a Vice President, Site Reliability Engineering to lead the strategy, governance, and operational execution of reliability across the Product and Technology department. This executive role is responsible for the availability, performance, resiliency, and recoverability of the systems that support customers, retail, care, billing, and enterprise operations, advancing a measurable service-level discipline, reducing operational toil through automation, and strengthening incident readiness while protecting customer, employee, and company data., * Define and execute the enterprise site reliability engineering vision, strategy, roadmap, and operating model in alignment with Technology priorities, business goals, customer experience objectives, operational efficiency targets, and value creation expectations. * Lead site reliability engineering, production engineering, platform and infrastructure engineering, observability, incident and problem management, capacity and performance engineering, and related technical teams responsible for operating and improving enterprise systems and customer-facing services. * Partner with the CIO, executive leadership, product, operations, security, infrastructure, network, data, vendor management, and business stakeholders to prioritize reliability investment and ensure engineering delivery supports measurable business outcomes. * Establish standards, controls, metrics, and governance for service level indicators and objectives, error budgets, production readiness reviews, change management, release safety, incident severity and escalation, blameless postmortems, and corrective action accountability. * Drive reliability engineering practices that reduce toil and manual effort, including automation, self-healing systems, infrastructure as code, progressive delivery, resilience and failure testing, capacity planning, and performance engineering. * Provide leadership for observability strategy, including telemetry standards, metrics, logging, distributed tracing, alert quality, on-call health and sustainability, anomaly detection, and continuous improvement of time to detect and time to restore. * Own availability, continuity, and recoverability, including high availability and failover design, backup and restore, disaster recovery planning and testing, recovery objectives, major incident command, and executive communication during critical events. * Ensure reliability engineering practices comply with organizational data privacy standards, information security protocols, change control and audit requirements, regulatory obligations, and approved technology usage policies. * Build, mentor, and develop high-performing engineering leaders and teams, fostering a culture of operational ownership, ethical judgment, accountability, continuous improvement, collaboration, and customer focus.