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# Technical Support Specialist

- **Company:** Werfen
- **Location:** Bedford, MA, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Office Suite, Information Technology, Operational Systems
- **Published:** October 22, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-bedford-ma--e785d435-659f-4256-815e-4712b2354b5e

## About the Role

* Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
 * Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
 + Hemostasis:
o Strong knowledge of Hemostasis/QC required

 + Acute Care Diagnostics:
o Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required

 + Autoimmunity
o Strong knowledge of diagnostic assay testing, automation and QC re-quired
o Knowledge of autoimmunity diagnostics required

 + Transfusion:
o MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
o Minimum two years Blood Banking experience, required
o Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

 * Ability to troubleshoot and diagnose technical problems with minimal assistance
 * Strong organizational skills and ability to multi-task
 * Ability to work under pressure and exercise good judgement
 * Strong verbal and written communication skills with continuous focus on positive and collaborative approach
 * Strong customer service and interpersonal skills
 * Proficiency in Microsoft Windows operations systems and Office Applications.

## Description

Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required., * Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve

 * Maintains accurate records of all customer interactions as per Quality System requirements
 * Follows procedures to escalate unresolved issues as appropriate
 * Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
 * Demonstrates technical knowledge through providing assistance and guidance to other, including escalation assistance
 * Participated in additional projects as assigned by Technical Support Management
 * Other duties as assigned

Networking/Key relationships

 * North America Commercial Operations
 * Client Services
 * Quality Assurance and Regulatory Affairs
 * Information Technology