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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Service Continuity Manager (ITSCM) / Project Manager - **Company:** E&m Technologies, Inc. - **Location:** Colorado Springs, CO, United States - **Experience:** Expert - **Salary:** $130,000 - $145,000 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, CompTIA Security+, Cyber Security, Information Systems, Disaster Recovery, Information Technology Operations, Microsoft Project, Cloud Services, Requirements Management, Microsoft SharePoint, Systems Integration, Computer Networking Systems, SC Clearance, Information Technology, Servicenow - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e89546a76f11045a ## About the Role * Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Project Management, Business Administration, or related discipline. Equivalent military education and extensive relevant professional experience may be considered. * 6 years of progressive experience in enterprise IT operations, systems engineering, IT service management, technical project management, or infrastructure sustainment. * 3 years serving as a Project Manager, Requirements Manager, IT Service Management Lead, Technical Project Lead, or comparable management position. * 3 years of experience working with government stakeholders (e.g., O-5 / Lt Col, GS-13/14) in a headquarters staff environment. * ITIL 4 Foundation or equivalent IT service management expertise. * Technically proficient in requirements management, technical analysis of service requests, technical project planning and execution, SharePoint, enterprise reporting tools, technical documentation, and senior leadership briefings. * Demonstrated experience coordinating across stakeholders and facilitating review processes. * CompTIA Security+ CE (or equivalent; confirm with SAIC on whether required for DoW standards) * Must be a U.S. Citizen * Must have and be capable of maintaining a U.S. Department of Defense (DoD) Secret Clearance., * U.S. Department of Defense (DoD) TS/SCI a Clearance eligibility. * ITIL advanced service management certifications. * Project Management Professional (PMP) or equivalent. * Experience with ServiceNow Service Catalog, demand management, or requirements modules. * Experience Ivanti or comparable enterprise ITSM platforms; Microsoft Project; Microsoft 365. * Previous experience supporting NORAD, USNORTHCOM, Cheyenne Mountain Space Force Station, or Peterson Space Force Base. * Experience supporting DoW, Combatant Commands, or comparable secure government IT environments. * Experience developing analysis reports for non-standard requests, facilitating review boards, and coordinating related deliverables. * Experience managing technical projects involving enterprise networks, infrastructure modernization, cybersecurity, cloud services, or systems integration. * Familiarity with enterprise IT Service Management (ITSM) frameworks and service delivery governance. * Experience managing cross-functional teams and coordinating multiple simultaneous technical initiatives. * Strong communication, analytical, organizational, and government stakeholder management skills. ## Description The successful candidate will lead IT service continuity planning, disaster recovery coordination, business impact assessments, technical project management, and operational resilience initiatives supporting mission critical NORAD and USNORTHCOM enterprise information technology services. This position requires a strong understanding of ITIL service management principles, enterprise infrastructure operations, continuity of operations, risk management, and technical project delivery within secure Department of War (DoW) environments. The selected candidate will coordinate with government leadership, enterprise IT service teams, cybersecurity personnel, and engineering organizations to maintain continuity of critical IT services and support modernization initiatives., * Interact directly with the Government, project teams, and third parties to identify, assess, and document impacts to services and service integration requirements. * Assess each service request upon submission, categorize it as standard or non-standard, coordinate with engineering for technical evaluation, and support development of recommended solutions. * Facilitate the Requirements Review Board (RRB) to review service requests, provide impact assessments on service transition and IT operations, and coordinate status and disposition updates for requestors and Government service owners. * Develop Non-Standard Request Analysis Reports (NSARs) that align with the capability gap and stakeholder input and coordinate the development and production of Service Packages for Government-approved non-standard requests. * Provide written status reports to requestors/customers for non-standard requests, including current status and estimated timeline (non-automated format). * Coordinate with the Service Catalog Manager to recommend changes and use the Service Catalog to guide NSAR development and related actions. * Manage technical projects involving requirements analysis, service catalog updates, and IT service management processes, including development and maintenance of project management plans, schedules, risk registers, and performance reports. * Identify opportunities for process improvement and efficiencies in requirements and service catalog processes. * Develop and present management briefings, requirements assessments, and recommendations to government stakeholders.