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# Information Technology Desktop Support

- **Company:** Phyton Talent Advisors
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Networking Basics, Windows Remote Assistance, Salesforce.Com, Software Deployment, Software Engineering, Windows Desktop, Wi-Fi Technology, Okta, Information Technology, Slack, SAP MDG, Casper Suite, Gsuite, Workday, User Administration
- **Published:** October 22, 2026
- **Apply:** https://www.nettemps.com/us/en/W2F455729C71625151F.ntap

## About the Role

* 2+ years of experience in IT support, help desk, desktop support, or a related technical support role.
 * Hands-on experience troubleshooting Windows and macOS devices.
 * Familiarity with identity and access management tools such as Okta.
 * Experience supporting workplace applications such as Slack, Google Workspace, Zoom, and Workday.
 * Knowledge of ticketing systems such as Jira or similar platforms.
 * Understanding of laptop provisioning, user account administration, password resets, and basic networking.
 * Experience with MDM tools such as Jamf or JumpCloud is a plus.
 * Strong communication skills and the ability to support users with varying levels of technical knowledge.
 * Highly organized, resourceful, and comfortable managing multiple requests in a fast-paced environment.
 * A positive, approachable personality with a genuine interest in helping others.

## Description

We're seeking a personable, hands-on IT Support Technician to join a dynamic, fast-paced technology environment in New York City. This role is ideal for someone who enjoys troubleshooting, helping people, and being the go-to resource for day-to-day IT needs.

You'll provide Level 1 and Level 2 technical support, assist with employee onboarding, manage hardware and software issues, and ensure employees have the tools and access they need to be successful. We're looking for someone who brings a strong customer-service mindset, a proactive attitude, and the ability to thrive in a collaborative, energetic office environment., * Provide onsite IT support for the New York office and remote assistance to employees across the US.

 * Troubleshoot day-to-day hardware, software, connectivity, and application issues.
 * Configure, deploy, and maintain laptops and other equipment for new and existing employees.
 * Support IT onboarding and offboarding, including device setup, account provisioning, and access management.
 * Handle password resets, multifactor authentication, permissions, and login issues.
 * Troubleshoot applications including Okta, Workday, Slack, Google Workspace, Zoom, and Salesforce.
 * Manage and resolve IT tickets using Jira, ensuring timely follow-up and accurate documentation.
 * Support Windows and macOS devices, including software installations, updates, and basic endpoint security.
 * Assist with office technology, including Wi-Fi, printers, conference rooms, and meeting equipment.
 * Escalate complex technical issues as needed while maintaining ownership of user requests.