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# Help Desk Tier 2 Mac Windows

- **Company:** Sharp Solutions, Inc.
- **Location:** Mountain View, CA, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, BIOS, Laptops
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6673e1c32e398b88

## About the Role

* 1-2 years of related experience.
 * 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
 * Excellent problem-solving skills.
 * Knowledge of Windows operating systems.
 * Strong experience supporting iOS and MacOS upto Tahoe
 * Working knowledge of Microsoft Office Suite.
 * Excellent documentation, collaboration, and communication skills, both written and verbal.
 * Strong analytical skills and the ability to work as a creative self-starter.
 * Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

## Description

* Provide hardware and software support for Windows and Mac desktops and laptops.
 * Configure, test, and install printers, scanners, and network copier/printers.
 * Use computer images to install and configure laptops and PCs.
 * Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
 * Support users with file share and permissions issues.
 * Track, log, and report each service request.
 * Travel to Reno, NV, and Portland, OR, once a month.
 * Perform other duties as assigned.