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# Knowledge Enablement Specialist

- **Company:** Caci Inc
- **Location:** Fort Washington, MD, United States
- **Experience:** Expert
- **Salary:** $78,700.0 - $165,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Enterprise Content Management, Knowledge Management, Microsoft Visio, Microsoft PowerPoint, Microsoft SharePoint, Office365, Microsoft Onedrive, Information Technology, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a4bef708417c86e

## About the Role

* Bachelor's degree and 10+ years of related experience, OR a Master's degree and 7+ years of related experience.
 * Ability to obtain a DHS EOD clearance.
 * Strong writing and documentation skills, with the ability to produce clear, concise, and engaging content.
 * Experience with ServiceNow Knowledge Management .
 * Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive.
 * Strong analytical, structured thinking, and problem-solving skills.
 * Demonstrated ability to gather, analyze, and synthesize information from multiple sources to create comprehensive documentation.
 * Hands-on experience with knowledge management, technical training development, process documentation, content governance, and stakeholder engagement.
 * Background in developing and managing knowledge articles, SOPs, work instructions, job aids, templates, workflows, and related materials.
 * Skilled in Microsoft PowerPoint, Word, Excel, Visio, SharePoint, and Adobe Acrobat Pro.
 * Ability to work independently and collaboratively across teams.
 * Excellent interpersonal and professional communication skills.
 * Strong attention to detail and commitment to documentation quality.

## Description

You will be responsible for supporting both the knowledge management and technical training functions within a major federal IT services contract. Key responsibilities include:

 * Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials.
 * Create, update, publish, and maintain knowledge articles in alignment with approved knowledge management standards, naming conventions, taxonomy, formatting rules, and governance.
 * Support phased updates to legacy knowledge articles to align with new guidelines and improve consistency and usability.
 * Maintain the master inventory of knowledge articles, including metadata, categorization, ownership assignments, and lifecycle status tracking.
 * Coordinate with authors, points of contact, and stakeholder groups to validate content accuracy, confirm ownership, and determine update priorities.
 * Draft and distribute communications regarding knowledge management initiatives, content review cycles, process improvements, and upcoming activities.
 * Develop and maintain templates, standards, and reusable content components to streamline documentation and ensure uniformity.
 * Support the design, development, and maintenance of customer and internal training materials, including guides, job aids, and instructional content.
 * Monitor and report on knowledge management activities, content trends, improvement opportunities, and stakeholder engagement to ensure alignment with customer expectations and program goals.