> Markdown version of [/jobs/ext/4411628-sr-it-service-engineer](https://www.wearedevelopers.com/jobs/ext/4411628-sr-it-service-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr IT Service Engineer

- **Company:** Worldpac LLC
- **Location:** Edison, NJ, United States
- **Experience:** Expert
- **Salary:** $66,000.0 - $88,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Apple Mac Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Infrastructure Management, TCP/IP, Wi-Fi Technology, Microsoft InTune, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48924940c1b6ee85

## About the Role

* 8-15 years of experience in IT support, desktop engineering, or infrastructure roles.
 * Associate's degree or coursework in IT, Computer Science, or related field.
 * Strong expertise in Windows OS administration and troubleshooting; solid working knowledge of MacOS.
 * Strong hands-on experience supporting Active Directory, and M365 in a Level 2 capacity
 * Advanced, hands-on experience with MDM platforms including 42Gears, Intune, Addigy or equivalent.
 * Strong hands-on experience with Zebra RF/handheld devices (TC77/78, TC8000/8300, MC9300), including configuration, remote management, and troubleshooting.
 * Strong networking fundamentals (Wi-Fi, VPN, TCP/IP) with the ability to troubleshoot complex connectivity issues and engage credibly with Network teams.
 * Experience acting as a technical escalation point across various Infrastructure teams.
 * Experience leading technical work on projects.
 * Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 * Strong documentation skills and experience contributing to technical standards or SOPs.
 * Working knowledge of ITIL/ITSM practices is a plus.
 * Relevant certifications such as Microsoft 365 Certified, ITIL Foundation, or Apple Certified Support Professional are a plus.
 * Experience supporting warehouses and distribution center is desirable.

## Description

The Senior IT Service Engineer is a technical contributor who owns complex Level 2 support for desktop, mobility, and device issues, and serves as a key technical resource. This role takes the lead on the most difficult tickets, supports mentoring of less experienced engineers, contributes to MDM and device management standards, and is a trusted technical voice during outages and cross-functional escalations., * Own resolution of the most complex desktop and endpoint issues across Windows and Mac environments.

 * Lead or support imaging, configuration, and deployment standards for PCs, laptops, and mobile devices.
 * Serve as a point of escalation for desktop issues that Service Engineers and the Helpdesk are unable to resolve.
 * Take a lead role in administering and troubleshooting MDM platforms - 42Gears for Zebra RF/handheld devices (TC77/78, TC8000/8300, MC9300) and Intune/Addigy (or equivalent) for Windows and Mac devices.
 * Contribute to device enrollment, imaging, and policy standards, and help evaluate new devices or MDM features.
 * Provide advanced troubleshooting support for device fleet issues affecting multiple sites or users.
 * Perform advanced network troubleshooting (Wi-Fi, VPN, connectivity diagnostics) and act as a key technical contact with the Network team during outages.
 * Participate as a senior technical resource in outage response, working directly with Network, Voice, and Compute teams to identify and resolve root causes.
 * Support post-incident documentation and contribute to identifying preventive measures.
 * Contribute to and help maintain technical standards, SOPs, and documentation for desktop and device support.
 * Support the rollout of new branch/DC systems, hardware refresh programs, and device migrations.
 * Identify opportunities to improve support processes and reduce recurring issues.