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# IT Support Technician

- **Company:** Just IT Solutions
- **Location:** Albany, NY, United States
- **Salary:** $45,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Business Software, Cyber Security, Data Security, Desktop Computing, Issue Tracking Systems, IP Addressing, Internetworking, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, Wi-Fi Technology, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f9481062c0f13093

## About the Role

* Basic knowledge of Windows operating systems and common business software.
 * Familiarity with computer hardware, software installation, and troubleshooting.
 * Understanding of networking fundamentals, including IP addresses, Wi-Fi, and connectivity.
 * Strong customer service and communication skills.
 * Ability to prioritize requests and manage multiple support tasks.
 * Good organizational skills and attention to detail.
 * Ability to work independently and collaborate with other IT professionals., * Previous experience in IT support, desktop support, or help desk services.
 * Associate degree or technical training in Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * Familiarity with Microsoft 365 and user account management.
 * Experience with remote support tools and ticketing systems.
 * Basic knowledge of cybersecurity, endpoint protection, and backup procedures.
 * CompTIA A+ certification or comparable technical training.

## Description

* Diagnose and resolve computer hardware, software, and peripheral issues.
 * Install, configure, and maintain desktop computers, laptops, printers, and related equipment.
 * Assist users with operating systems, business applications, email, and account access.
 * Troubleshoot internet connectivity, Wi-Fi, VPN, and basic network problems.
 * Set up workstations and prepare equipment for new employees.
 * Perform routine software updates, system maintenance, and security checks.
 * Record support requests, troubleshooting steps, and resolutions in a ticketing system.
 * Escalate complex incidents to senior technical staff when necessary.
 * Assist with user account administration and password resets.
 * Maintain IT inventory and update technical documentation.
 * Explain technical solutions in clear, accessible language.
 * Follow established procedures for data security and equipment handling.