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# IT Support Technician

- **Company:** Fresh Inc.
- **Location:** Houston, TX, United States
- **Salary:** $45,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Business Software, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Productivity Software, Azure Active Directory, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdd1605553a9acf9

## About the Role

The ideal candidate is customer-focused, detail-oriented, and able to explain technical solutions clearly while supporting reliable and secure IT operations., * Previous experience in IT support, help desk, desktop support, or a related technical role is preferred.

 * Basic knowledge of Windows operating systems and common business applications.
 * Understanding of computer hardware, printers, and basic networking concepts.
 * Ability to troubleshoot software, hardware, login, and connectivity issues.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to document technical issues and manage multiple support requests.
 * Willingness to learn new systems, tools, and support procedures.
 * Ability to handle user information responsibly and follow security guidelines.

Preferred Skills

 * Familiarity with Microsoft 365, Outlook, Teams, and common productivity applications.
 * Experience with Active Directory or Microsoft Entra ID.
 * Knowledge of remote-support tools and IT service ticketing systems.
 * Familiarity with endpoint protection, antivirus software, and software updates.
 * CompTIA A+ or another relevant IT certification.
 * Experience supporting Windows workstations in a business environment.

## Description

* Provide first-line technical support for desktop computers, laptops, printers, mobile devices, and related equipment.
 * Diagnose and resolve hardware, software, operating system, and connectivity issues.
 * Install, configure, and update operating systems and approved business applications.
 * Assist with user accounts, password resets, access permissions, and basic account troubleshooting.
 * Troubleshoot Wi-Fi, VPN, email, and other common network or connectivity problems.
 * Respond to support requests by phone, email, ticketing system, or in person.
 * Record incidents, troubleshooting steps, resolutions, and follow-up actions in the support ticketing system.
 * Escalate complex technical problems to senior IT staff or appropriate service providers.
 * Help maintain IT inventory, equipment assignments, and software records.
 * Follow company procedures for data protection, cybersecurity, and acceptable technology use.
 * Provide clear instructions to users and help them understand common technical issues.
 * Assist with workstation setup, equipment replacements, and onboarding or offboarding tasks.