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# Network Monitoring Analyst

- **Company:** HCL Technologies
- **Location:** Melbourne, FL, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $91,000.0
- **Contract:** Permanent contract
- **Skills:** CA Workload Automation Ae, Cyber Security, Domain Name System (DNS), Monitoring of Systems, Traceroute, Network Troubleshooting, System Center Operations Management, Network Diagnostics, Network Monitoring, Network Protocols, Network Management System, Nslookup, Runbook, Datadog, Cloud Platform System, Cyberark, Information Technology, SolarWinds (Software), Splunk, New Relic (SaaS), Appdynamics, Dynatrace, Cisco, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c7f2d69e57e765c

## About the Role

* Associate degree in Information Technology, Computer Science, Networking, or Cybersecurity; bachelor's degree preferred.
 * 1-2 years of networking experience, including understanding of network protocols, first-level network troubleshooting, DNS/IP entry management, and use of Cisco CLI. Networking certifications such as Network+ or CCNA are preferred.
 * Familiarity with ITIL processes (Event, Incident, Problem, Change); ITILv4 or ITILv5 certification is a plus.
 * Ability to perform effectively in a high-pressure, 24x7x365 environment with strong prioritization skills.
 * Strong verbal and written communication skills.

Hands-On Experience With

 * Monitoring Tools: Spectrum OneClick, Splunk, AKiPS, Cisco vManage, SolarWinds, SCOM, Dynatrace, AppDynamics, New Relic, DataDog, and similar platforms.
 * ITSM Tools: ServiceNow.
 * Batch Schedulers: Autosys, ActiveBatch.
 * DNS and Network Management Tools: Infoblox, Plixer
 * Network Diagnostic Utilities: CMD, tracert, nslookup.
 * Security & Access Tools: VDI, Carbon Black, CyberArk, MFA

## Description

Provide continuous 24x7x365 monitoring and incident support for infrastructure, applications, and cloud environments. Responsibilities include capturing alerts, creating and managing incident tickets, performing SOP-based troubleshooting, escalating issues as needed, and supporting the full incident lifecycle. Contribute to the development of SOPs and knowledgebase articles, assist with root-cause analysis, generate reports, monitor batch jobs, and help maintain overall system stability. Support high-severity incidents by initiating bridges, engaging required resources and vendors, maintaining detailed notes, and driving the issue through to resolution.

Core Responsibilities

 * Deliver round-the-clock monitoring of in-scope systems using enterprise monitoring, ITSM, and batch scheduling tools.
 * Serve as the first point of escalation for technical, procedural, and process-related queries during the shift.
 * Manage shift operations, ensure accurate handovers, and maintain documentation (Runbooks, SOPs, technical references).
 * Create, acknowledge, analyze, and escalate alerts/events; open incident tickets based on defined severity and SLAs.
 * Perform Level 1 and 2 troubleshooting to reduce load on technical teams; trigger and support incident management processes.
 * Coordinate with tools teams, service desk, vendors, and technology groups for updates, escalations, and service restoration.
 * Support major incidents (MI) by initiating bridges, performing impact analysis, notifying stakeholders, sending periodic updates and closure reports, and identifying recurring issues.
 * Monitor and execute batch job schedules and address related alerts and requests.
 * Identify gaps, false alerts, threshold issues, or monitoring inconsistencies and escalate appropriately.
 * Support hardware replacement, capacity expansion, installations/decommissioning, and project-related coordination.
 * Generate operational reports and contribute to continuous improvement of monitoring processes.