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# Senior Member Relationship Specialist - Deptford

- **Company:** First Harvest Credit Union
- **Location:** Deptford, NJ, United States
- **Experience:** Expert
- **Salary:** $46,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Microsoft Office, Software Systems
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fcd8b3d48231009

## About the Role

* High School Diploma or GED
 * Associates or Bachelor's degree, preferred

Experience:

 * Minimum of two (2) years as an MSR II or similar role within a financial institution
 * Prior sales experience
 * Experience coaching and training others, preferred

SkillsCompetencies:

 * Thorough knowledge of credit union services, policies and procedures
 * Comprehensive knowledge of banking regulations
 * Proficient with Microsoft Office Suite, Outlook and using the Internet
 * Highly proficient with credit union software programs
 * Excellent communication and interpersonal skills
 * Excellent customer service skills
 * Ability to remain professional and act as a role model for others
 * Ability to work with minimal supervision and exercise judgement
 * Intermediate to advanced knowledge of Sales techniques
 * Ability to coach and train others
 * Available to travel to other branches when required
 * Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
 * Previous leadership or supervisory experience required, preferably in a credit union or banking environment.
 * Strong knowledge of consumer lending, regulatory requirements and loan processing.
 * Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
 * Excellent leadership and team building skills, with experience in coaching.
 * Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
 * Knowledge of credit union products, services and compliance regulations.
 * DNA core system experience is a plus but not required

Salary: The base pay for this position is $22.50/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both EnglishSpanish (oralwritten) or $1 if the applicant demonstrates a long-term willingness to work at multiple branch locations as assigned by manager, based on business need.

## Description

* Adheres the FHCU Service Standards as established.
 * Performs all Branch MSR duties and responsibilities with minimal supervision.
 * Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary.
 * Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties.
 * Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.
 * Acts as key holder on rotating basis, performing branch opening and closing responsibilities.
 * Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.
 * Works as a team member of the office in assisting in the daily functions of operation.
 * Represents the credit union at Select Employer Group (SEG) events as requested.
 * Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager.
 * Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
 * Performs other duties as assigned.