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# Desktop Support Specialist

- **Company:** GS Labs LLC
- **Location:** Erie, PA, United States
- **Experience:** Experienced
- **Salary:** $41,600 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, User Authentication, Desktop Computing, Peripherals
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1339e09cff1f3ff3

## About the Role

* Windows: 5 years (Required)
 * Active Directory: 4 years (Required)
 * Printers: 3 years (Required)

## Description

Position Summary Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology.

Skills

 * Provide step-by-step guidance and support with system access.
 * Offer prompt and professional assistance to access-related questions and requests.
 * Collaborate with team members to ensure support tickets progress and are resolved in a timely manner.
 * Facilitate system reactivation when accounts become inactive, locked, or otherwise unavailable, in accordance with established procedures.
 * Troubleshoot common access issues and determine if/when escalation to another IT resource is necessary.
 * Help develop and maintain user-friendly access instructions and support documentation.
 * Provide patient, courteous, and professional assistance to users of varying levels of technical experience.
 * Follow all organizational policies and procedures governing account access, authentication, and security.
 * Maintain accurate records and tracking of user access, reactivations, troubleshooting activities, and resolutions.
 * Identify recurring access issues and communicate trends or system concerns to the appropriate personnel.
 * Maintain a willingness to learn the new system and stay current with changes to access procedures.
 * Follow communication policies and guidelines when communicating with users inside and outside the company