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# IT Global Delivery Applications Specialist

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- **Company:** Amcor Inc
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Validation, Data Conversion, PC Tools, Systems Development Life Cycle, Software Engineering, Integration Tests, Information Technology, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.dice.com/job-detail/5683c272-d177-48a7-8069-7036a50fda2f

## About the Role

* Bachelor's degree preferred in computer science, management information systems, business or a related field or equivalent experience

 * 0-4+ years of work experience in IT, including Software Development (SDLC) and Project Management experience

 * Fluent English. Other languages are advantageous

 * Experienced in product data specifications, R&D Applications, AI tools and project management is advantageous

 * Effective organisational, communication, interpersonal, and presentation skills

 * Comprehensive experience with office and planning PC tools

 * Requirements modelling and need analysis techniques advantageous

 * Experience with techniques and tools used in the testing process advantageous

## Description

The IT Global Delivery Applications Specialist is responsible for supporting and enhancing our R&D product and specification applications, including Amcor's custom application (SMS), with high quality, timely and cost-effective solutions. This role works with the global business partners to understand requirements, configure the system, create test plans, and execute testing.

WHAT YOU GET TO DO

 * Partner with various IT stakeholders and business functions to expand business knowledge and increase functional expertise

 * Translate business requirements into IT solution designs for small to medium complexity enhancements and projects

 * Partner with peers and technical team to establish to-be solution alternatives with recommendation and participate on the best approach to pilot and deploy solutions

 * Write functional requirements, complete configuration or coordinate development, develop test plans and scripts, conduct component and integration testing, and coordinate user acceptance testing

 * Participate with data conversion, data validation efforts, cut over activities, and post go live support for system implementations

 * Work with development resources to confirm the requirement is being met while evaluating the effectiveness of the solution and makes necessary adjustments before full deployment

 * Manage the delivery of small to medium enhancements or projects effectively applying the Amcor Project Management Methodology with accountability for milestones while engaging and leading appropriate Project Team Members (IT and Business)

 * Ensure architected solutions meets scalability, availability & meets service level agreements in production

 * Create and maintain documentation of the existing and future functions included into the R&D Technical Specification solutions

 * Adhere to Amcor change control and SDLC processes

 * Troubleshoot and resolve incidents (Level 1-2) and requests per service level agreements utilizing the ServiceNow ticket platform adhering to SLAs

 * Document and follow Knowledge Base Articles (KBAs) and publish accordingly

 * Provide key-user or end-user training and guidance through the implementation of R&D application changes

 * Role may include 5%-10% travel

 * Supports R&D application templates across Amcor global locations

 * 60+ plants worldwide across three global regions

 * Supports global customers for application design, development, and suppo