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# Senior - Onsite Support Engineer

- **Company:** Feuji Inc
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Access Technology, Software Engineering, TCP/IP, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Laptops, Windows Client
- **Published:** October 12, 2026
- **Apply:** https://www.careerjet.com/jobad/us28af6b31faa1839830914d5cf7085849

## About the Role

The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining a seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion., * 5+ years of hands-on desktop or end-user support experience in a corporate environment.

 * Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms.
 * Proven experience supporting executive leadership and VIPs with professionalism and discretion.
 * Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.).
 * Excellent troubleshooting, communication, and customer service skills.

Preferred:

 * Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
 * Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management.
 * Familiarity with networking fundamentals (TCP/IP, Wi-Fi, VPN) and remote access tools.
 * Previous experience in a fast-paced, executive-facing environment.

Core Competencies

 * Exceptional customer focus and interpersonal communication skills.
 * Ability to work independently and under pressure in high-visibility situations.
 * Strong organizational and time management skills.
 * Attention to detail with a proactive, problem-solving mindset.
 * Discretion and professionalism when handling sensitive or confidential matters.

Physical & Work Environment Requirements

 * Ability to lift up to 40 lbs for equipment setups.
 * May require occasional after-hours or weekend work for maintenance or executive events.
 * Primarily on-site role with potential for hybrid flexibility depending on business needs.

## Description

Executive & VIP Support

 * Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime.
 * Manage and support all executive workstations, mobile devices, and remote access configurations.
 * Coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings.
 * Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions.

Audio/Visual (A/V) and Conference Technology

 * Support, configure, and troubleshoot conference room technologies, including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices.
 * Partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality.
 * Provide on-site A/V support during executive meetings, town halls, and live events.
 * Implement best practices for meeting room setups, device management, and preventive maintenance.

Desktop & End-User Support

 * Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals.
 * Install, configure, and maintain Windows and macOS systems, software, and user profiles.
 * Troubleshoot complex hardware and software issues; escalate when necessary.
 * Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites.
 * Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF).

Operational & Project Support

 * Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts.
 * Contribute to documentation, knowledge base articles, and training materials.
 * Mentor junior support staff and help establish support standards and procedures.