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# ServiceNow Development Lead

- **Company:** ZIPSTAFF INC.
- **Location:** St. Louis, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Systems Integration, Web Analytics, Technical Debt, Curam Social Program Management, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.thejobnetwork.com/job/215850c0-da95-459b-877d-1a1e2c418d28/servicenow-development-lead

## About the Role

* 8+ years of ServiceNow platform experience, with recent hands-on development and configuration.
 * Proven experience leading or significantly contributing to a greenfield or major platform reset.
 * Strong knowledge of ServiceNow best practices and the Common Service Data Model (CSDM).
 * Hands-on experience with multiple of the following: ITSM, On-call, Platform Analytics, Employee Center, SAM, HAM, SPM, Business Continuity, GRC/IRM, NowAssist, Virtual Agent.
 * Experience designing and implementing ServiceNow integrations.
 * Ability to balance out-of-the-box configuration with necessary customization.
 * Able to work on-site in St. Louis, MO.
 * Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

 * ServiceNow certifications (CSA, CAD, or module-specific).
 * Utility or regulated industry experience.
 * Prior experience reducing technical debt on a ServiceNow platform.

## Description

About the Opportunity:ZipStaff is seeking a ServiceNow Development Lead to lead and contribute to a strategic greenfield reset of the ServiceNow platform at a major utility organization.You will rebuild and enable core modules following ServiceNow best practices and the Common Service Data Model, prioritizing out-of-the-box configuration to reduce technical debt. This is a hands-on leadership seat.
What You'll Do:

 * Lead and contribute to a greenfield ServiceNow instance built to best practices and CSDM standards.
 * Rebuild and enable ITSM, On-call, Platform Analytics, Employee Center, Collaborative Work Management, Integrations, SAM, HAM, Strategic Portfolio Management, Business Continuity, GRC/IRM (Vendor Risk Management), NowAssist for ITSM, and Virtual Agent.
 * Drive out-of-the-box configuration where possible and minimize custom technical debt.
 * Design and implement integrations and platform standards.
 * Guide development decisions and ensure solutions are scalable and supportable.