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# Sr. IT Support Specialist

- **Company:** Virtual, Inc.
- **Location:** Akron, OH, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, VoIP, Business Software, Software as a Service, Email Filtering, Peripherals, Web Filtering, Computer Equipment, User Administration, User Accounts
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3e14a0efb448511a

## About the Role

* A minimum of 5+ years' experience in IT, including hands-on experience supporting Microsoft 365, Azure, Active Directory, endpoint security, SaaS platforms, and end users. Previous MSP experience a positive.
 * Certifications a positive - CompTIA A+, MTA, Network+.
 * Must have excellent customer service skills along with strong written and verbal communication skills.
 * Must demonstrate organization and prioritization skills to manage time and have effective decision making and problem-solving skills.
 * Must have the ability to effectively communicate technical issues both internally and externally.
 * Ability to lift standard computer equipment.
 * Valid driver's license.
 * Reliable transportation.

## Description

Virtual DataWorks is looking for a Senior IT Specialist that is dedicated, enthusiastic, and passionate about assisting clients with technical problems., * Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies.

 * Troubleshoot Network, VoIP, Internet Issues, Peripherals (Printers, Scanners, and other devices).
 * Provide support for backups, antivirus, web filtering, and spam filtering.
 * Provide support for common business applications (ERP, Emails, etc.).
 * Provide end user training for common support requests.
 * Travel on site to customer's location when physical support is required.
 * Provide advanced technical support for Microsoft 365, Azure, and Active Directory environments.
 * Manage user accounts, permissions, and group policies across the organization.
 * Monitor, maintain, and improve endpoint security posture across all networks.
 * Administer and troubleshoot various SaaS platforms used across the business.
 * Manage and resolve tickets through PSA, ensuring timely and effective resolution.
 * Serve as an escalation point for complex end-user issues.
 * Support onboarding/offboarding processes, including account provisioning and device setup.
 * Identify opportunities to improve IT processes, documentation, and security practices.
 * Collaborate with other IT staff and departments to support broader technology initiatives.