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# Implementation Specialist

- **Company:** American Benefit Corporation
- **Location:** Springville, UT, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Microsoft Office
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=011d582ca1f82853

## About the Role

* You're the kind of person who loves bringing order to a process with a lot of moving parts
 * You're a natural relationship-builder. Clients trust you quickly and feel taken care of
 * You're organized and follow-through obsessed, and you can juggle multiple implementations without dropping a detail
 * You communicate proactively, so clients never have to wonder what's happening
 * You're calm and solutions-focused when something goes sideways
 * You're always asking "how could this be smoother next time?"
 * You're comfortable starting a sales conversation when it truly helps the client, and you're never pushy
 * You work well across departments and keep everyone moving in the same direction

What you have

 * 2+ years in implementation, client onboarding, account management, or client success
 * Experience in a PEO, payroll, benefits, HR, or insurance environment strongly preferred
 * Working knowledge of payroll, benefits, or HR processes, and a willingness to learn the rest
 * Strong project management skills and the ability to manage multiple timelines at once
 * Excellent written and verbal communication, including explaining complex topics in plain language
 * Comfort working in CRMs, client portals, spreadsheets, and project tracking tools
 * PrismHR experience is a plus
 * Upselling or account growth experience is a plus, * Customer relationship management: 1 year (Required)
 * Project implementation: 1 year (Preferred)

## Description

* Partner with sales on new client handoffs, gathering what's needed and setting clear expectations from day one
 * Coordinate implementation across payroll, benefits, HR, workers' comp, and accounting so nothing falls through the cracks
 * Keep new clients informed with clear timelines, next steps, and regular status updates through go-live
 * Lead 30, 60, and 90-day check-ins to confirm clients are set up correctly and feeling supported
 * Serve as a go-to contact for house clients, resolving issues or routing them to the right team and closing the loop
 * Keep accurate, up-to-date documentation of implementation progress, client communications, and open items
 * Spot recurring bumps in the onboarding process and recommend (and help build) improvements
 * Identify where house clients would benefit from additional ABC services and present them with a consultative approach
 * Partner with licensed team members on benefits-related opportunities
 * Gather client feedback and share insights with leadership to strengthen retention