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# IT Support Technician

- **Company:** Intapp, Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Bash Shell, VoIP, Cloud Computing, Cyber Security, Network Troubleshooting, Virtual Desktops, Windows PowerShell, Microsoft Copilot, Software Deployment, Scripting, Microsoft InTune, Information Technology, Casper Suite, Claude, CIS Benchmarks
- **Published:** October 27, 2026
- **Apply:** https://startup.jobs/senior-it-support-technician-intapp-10585753

## About the Role

* Onsite Charlotte-area role (one remote day/week) requiring 6+ years of hands-on IT support experience with demonstrated ownership of complex, escalated, or ambiguous technical issues; a Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, though equivalent practical experience will also be considered.

 * Deep technical skills across Windows/M365 (incl. AVD-W365 Virtual desktops) and macOS/Apple hardware, plus hands-on advanced-level endpoint management (Intune, Jamf) and scripting/automation (PowerShell/Bash).

 * Strong AI fluency, using and teaching tools like Copilot and AI-driven ticket triage - alongside familiarity with VOIP, SASE/Cato, and AV/UC room systems.

 * Solid security fundamentals (compliance, patching, access control) and comfort partnering with InfoSec.

 * Mentoring junior techs, reviewing their work, and operating independently with strong judgment.

 * Strong communication and documentation skills, a collaborative/cross-timezone mindset, and physical capability to lift 50 lbs for hardware setups.

 * Advanced certifications are strongly preferred: Microsoft Certified: Modern Desktop Administrator Associate / Endpoint Administrator, Jamf Certified Associate, or ITIL Foundation.

## Description

The Senior IT Support Technician serves as the technical anchor of the IT Services team, providing advanced troubleshooting, guiding junior technicians, and ensuring reliable support for business operations. Based onsite in our Charlotte, NC office, this role owns the local IT service experience, serves as a primary escalation point for complex issues, and partners with Infrastructure and Security teams to deliver timely, effective resolutions., * Own the onsite service experience for the Charlotte office, coverage, in-person response, and support quality while serving as the senior escalation point for complex hardware, software, and network issues across Windows, macOS, and mobile platforms.

 * Mentor and coach Tier 1 and 2 technicians, triage incoming escalations, and act as a working technical lead within the queue to help the team meet or exceed SLAs.

 * Champion and pilot AI-enabled support tools (Claude, Copilot), AI ticket triage/routing, knowledge-base and build scripted automation to speed resolution and cut manual and repetitive work(toil) , training the team as new tools are adopted.

 * Own advanced configuration and policy design for core platforms (Microsoft 365/Copilot, Intune/Jamf, JIRA, Cato SASE) and lead software deployment, endpoint compliance, and security baselines across Windows, macOS, iOS, and Android.

 * Serve as technical lead for Zoom Rooms and Microsoft Teams Rooms conference-room AV, Cloud VOIP, and the mobile device fleet, and own end-user computing lifecycle strategy plus accurate IT asset and inventory management.

 * Lead IT projects (hardware refreshes, asset management, office moves, infrastructure and AI/automation rollouts), maintain documentation and knowledge-base content, partner with InfoSec on security posture, and provide occasional after-hours or onsite support.