> Markdown version of [/jobs/ext/4414362-it-support](https://www.wearedevelopers.com/jobs/ext/4414362-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support

- **Company:** Robert Half
- **Location:** Pasadena, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Microsoft SharePoint, Software Troubleshooting, Microsoft InTune, Casper Suite, Laptops, Zendesk, User Administration
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3474068334&tx=VT6358TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of IT Support, Help Desk, or Desktop Support experience
 * Strong Microsoft 365 experience (required)
 * Strong Active Directory experience (required)
 * Experience supporting Windows environments
 * Familiarity with Intune, JAMF, and mobile device management
 * Experience with ticketing systems such as Zendesk
 * Understanding of IAM, MFA, and user access management
 * SharePoint support experience preferred
 * Strong troubleshooting, communication, and customer service skills

## Description

Our client is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support in a Microsoft-focused environment. This role is responsible for troubleshooting technical issues, supporting end users, managing accounts and devices, and ensuring a positive customer experience.

Day-to-Day Responsibilities

 * Resolve 10-15 support tickets per day
 * Provide Tier 1 and Tier 2 desktop support
 * Troubleshoot hardware, software, and access issues
 * Provision and deploy laptops, workstations, and mobile devices
 * Manage user onboarding and offboarding
 * Administer Microsoft 365 accounts and licenses
 * Support Active Directory user management and permissions
 * Assist with Identity & Access Management (IAM) and MFA support
 * Provide SharePoint access and basic troubleshooting
 * Escalate complex issues and collaborate with IT team members