> Markdown version of [/jobs/ext/4415527-global-it-service-desk-manager](https://www.wearedevelopers.com/jobs/ext/4415527-global-it-service-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Global IT Service Desk Manager

- **Company:** Everforth CyberCoders
- **Location:** Cedar Falls, IA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IT Management, Windows PowerShell, Power BI, Microsoft InTune
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=163935dc1e6dd151

## About the Role

* Bachelor's degree or equivalent combination of technical training, experience, and IT leadership
 * 10+ years of IT Help Desk/Service Desk experience
 * 2+ years managing or supervising an IT support team
 * Experience managing enterprise IT support operations
 * Strong knowledge of Microsoft 365, Windows, Active Directory/Entra ID, and endpoint management
 * Experience with ITSM platforms (ServiceDesk Plus preferred)
 * Strong understanding of ITIL/service management best practices
 * Exceptional leadership, communication, and problem-solving skills

Preferred Experience

 * Manufacturing or industrial environments
 * Global or multi-site Service Desk leadership
 * ITIL, Microsoft, or CompTIA certifications
 * Power BI, Microsoft Intune, SmartDeploy, and PowerShell

## Description

A global manufacturing and technology organization is seeking a Global IT Service Desk Manager to lead enterprise IT support operations across multiple locations worldwide.

This role will oversee Service Desk performance, team development, service delivery, SLA management, and continuous improvement initiatives while supporting employees across North America, Europe, and Asia.

What You'll Do

 * Lead and develop a high-performing IT Service Desk team
 * Manage day-to-day service operations, ticket queues, escalations, and on-call coverage
 * Drive SLA performance, customer satisfaction, and operational excellence
 * Develop KPI reporting and analyze trends to improve service delivery
 * Partner with Infrastructure, Security, Applications, HR, and business leaders
 * Improve processes, documentation, automation, and self-service capabilities
 * Support endpoint lifecycle management, hardware deployments, and enterprise support initiatives